I recently had a package shipped to me by my boyfriend from Postnet in Lacey, WA to my aunt's address in College Park, GA. A few days after I had been on the east coast visiting my aunt, UPS showed up with my box. Now I thought folk had to sign for packages but the driver handed my 6lbs box to an 11 year old kid that didn't even LIVE at our address.

The child obtained the box from the driver and the driver immediately drove away. When the child bought the package to me directly, there was a hole the size of a fist in the bottom of the package...

There were 6 loose diapers inside (part of my shipping contents) but my $300 blackberry curve & Motorola charger, my $300 engagement ring (cubic zirconium in a white gold band and setting), photo negatives of my daughter's first 3 days of life that are irreplaceable, paperwork containing medical records & the mother's copy of my daughter's birth certificate, and my house-keys for our home in Lacey were missing.

I immediately contacted UPS to let the know the box had been damaged and, subsequently, all my items within were missing.

They assured me that this matter would be handled and, sure enough, a driver came to re-claim my damaged package.

About 3 days went by before I contacted UPS again to ask about the investigation.

I was told it was still on-going and someone would be contacting me to let me know the results. 2 more days passed and I called UPS again, this time I was told that my package had been insufficiently packaged. I contested this denial of claim.

I once again called UPS and was told my claim could not be discussed with me as I was not the original shipper - that all further contact about my missing/damaged/lost or stolen items would have to be handled by UPS and told to Postnet and then told to me by postnet.

Postnet called me within a day to let me know my claim had been denied again due to "insufficient packaging."

I called UPS again to re-contest the denial of my claim.

A lady from UPS calls me a cpl days later to tell me that my claim had been denied, that I could not contest my claim after two denials and that UPS could no longer discuss the details of my claim with me but only with the original shipper: Postnet.

Over the next month, I had even called and had both postnet and UPS on a three-way call to discuss compensation of my missing items.

I was assured that they would be issuing me a check from the UPS supervisor as soon as a UPS representative contacted Postnet within the next 3 business days with information about my refund and claim.

2 weeks went by in which a few more calls were made from me to UPS and from me to Postnet about my claim... Postnet called me back a couple times to let me know no one from UPS had contacted them about my claim.

Call 13 to UPS, I was absolutely irritated and was assured that a representative would contact Postnet by the end of the day.

Call 14, which happened today, I was livid! I was told that there was no UPS headquarter number or corporate number I could contact. Nor could I directly contact UPS's damaged package investigative section. I have been assured again today that someone from UPS will contact me TODAY and Postnet TODAY about my claim.

If this does not happen, I am going to open a class action lawsuit against UPS.

I could understand the "insufficient or improper packaging" as being a denial of my claim IF there had been any disclosure BEFORE the time of payment, shipping, transport and receiving of my package by UPS, a banner, on my receipt or a disclosure list had been previously attributed to me but that is not the case.

I'm supposed to magically know what UPS requires for shipping a package my boyfriend PAID to ship, and was shipped to me?

This is completely unacceptable and I urge anyone who's having the same issue with merchandise that was not received through shipping with UPS to join my class action law-suit.

Contact me at [email protected] and join in the fight to make UPS pay for employing liars and thieves and taking our money and then "losing" our items and telling us that it is our faults and not their own!

I have lived in this house for 7 months now, it's a rental that is situated just outside of city limits. I'm not sure if this it UPS's "issue" of why they won't deliver packages to this address, even though I have a normal address and not a rural one. As soon as I moved in here I had ordered a new modem for my internet service which was sent via UPS. I waited and waited and waited some more before finally contacting the company who was supposed to send my modem. They had told me it shipped right away, 2 day service and I had been waiting for over 2 weeks for it to deliver. They could not tell me why it didn't deliver but after much searching on their part, they discovered my modem was sitting at the UPS "hub" located in Springdale waiting for ME to pick it up. UPS had notes on my shipment stating that I had declared that I would be picking it up. NO, I had stated that to anyone, and WHO would I have said that to? I never told AT&T that I'd rather pick it up, I never told UPS that I would rather pick up my packages at their very inconvieniently located hub in another town. There was never a notice from UPS, a call from UPS, nothing from UPS to let me know that my package had been hanging out at their hub for over 2 weeks just waiting for ME to pick it up.
I asked them to re-deliver the package, they stated they would the next day, next day goes by, still no UPS. Mind you, I am a stay at home Mom, so there is no way that they showed up to my house and they "missed me". I was here, they never showed up. I called the hub again and they said that it did go out for delivery, but it came back to the hub for me to pick it up, per MY INSTRUCTIONS. NO, those were NOT my instructions. All I wanted was my package to be delivered and they, UPS the delivery service, would not deliver to my house, no reason why other than they had "instructions that I would pick it up". No matter how many times I stated the fact that I had never, ever said that and again, to whom would I say that? I had to find the hub and pick up my package, now 3 weeks overdue. And I later discovered that AT&T had charged me $24 for overnight delivery!! At least AT&T were understanding enough of this ridiculous delivery situation with UPS that they did remove the fees. UPS offered me no answers while I was picking up my own package and asked why it wouldn't deliver to my address. NO reply from the lady behind the counter. She just kind of shrugged me off, in that "I just work here" attitude.
Now I placed an order with Amazon.com and they use UPS in some cases. I've been waiting for delivery of a few packages and finally tracked the orders. They are once again sitting at the UPS hub, waiting for ME to pick them up after stating they had gone "out for delivery" last week. Here we go again...
I will NEVER use the UPS service if I can avoid it. I wish Amazon would offer a choice of shipping services.

On Sunday Sept 26, my son was rushed to the hospital for a complication with his type 1 diabetes. When it was realized that it could possibly be due to a malfunction of his testing meter the manufactures sent a replacement out immediately. In the proccess they accidently sent it to my old address (which is only a mile or so away). The UPS driver allowed the owner of the home to sign for the package even though itwas addressed to my son. Once this error was found UPS took no responsibility. The medical company sent a new meter through UPS and paid to have it delivered the next day (today Oct 2, 2010). I tracked the package on the UPS site and it said that it was loaded on the truck at 3 am and would be delivered to my house between 9am and 7pm. I was not happy because it was supposed to be delivered in the morning and we had to cancel a trip to visit relatives in upstate NY. At 6:30pm the medical device was still not here so I called UPS. They told me that on Sat the drivers only work a 1/2 day and that the package would be delivered on Monday and that there was nothing that they could do. I was beyond angry becuase this is not the first time that this has happened. Less than a year ago we were waiting on a delivery of his insulin that was supposed to be here on a specific day. When we called they told us that the driver had left early and we would just have to wait. It took me threatening to call the police, a lawyer and the BBB before they were able to reach someone (who they had sworn they could not reach). The driver who was still on the route actually delivered it that night (so much for going home early!) Once again I am talking to a call center supervisor who is telling me that there is no one at the center and that there was nothing that she could do. I tried to explain the situation and she again said that she could not reach anyone and that there was nothing to do but wait. I said I would call the police, she told me to go ahead but there was nothing that they could do since no one was at the center. It wasn''t until I told her that it would be her company that I came after if my son was hospitalized again and that I would make sure that they were held accountable that she finally said that she could make a few more calls. She said that she would call me back in 1/2 an hour. It has now been 45 min and I still have not heard anything. I already reported them to the BBB as did the shipper. My next step it to contact the authorities, a lawyer and the local diabetic association who advocate for patients getting the care that they need. If anyone has any other suggestions I would welcome any ideas. This company is a liability and should not be trusted with anything that you need or value.

I ordered an item on-line from the UK and selected the 3-5 days delivery service, for which I was charged the appropriate speedy delivery rate. The order was placed on Sept 29th! and to date I have not received my parcel.

I order from this website regularly and have had plenty of joy when the items were delivered by DHL. I cannot say the same about my experience with UPS. Not only is the parcel late but the SA office charged me extra! to have the item 'delivered', a delivery I am still waiting for...

I reached out to Theresa Hogg to enquire about the delay in delivery and the extra charge, this on 6 October. I have had no feedback from her whatsoever and am still waiting... for feedback as well as my parcel, for which I selected and paid for a speedy service...

How I miss dealing with DHL on days like this... Appalled does not begin to describe how I feel. Pure daylight robbery on the part of UPS. Where I can help it, I will NOT use their service EVER again...

i am writing because UPS LOST my valuable package today.

it had to be delivered today.but it didnt or some of their deliverman stole it.i was at home all day but nobody came.when i called the ups customer center they said that they put it infront of the door???? no signature ???? it was a 500 dollars package and it is missing now...it is their responsibility.Who will pay my loss?

i wont use ups never again in my life and i will tell everybody who will use ups