So I payed $120 to have my computer shipped to me via UPS. This includes the insurance I paid. My computer won't start up. I think the power supply was busted in the shipment. Bottom line, I paid for insurance. I filed a claim through the UPS website, and according to their procedure, they are supposed to call to schedule an inspection. INSPECTION. So, they've stopped at the shipping address twice, unannounced, and have requested to take the package. You think I'm a fucking idiot and going to let some douchebag delivery boy TAKE my fucking computer? Who the fuck do these people think they are? And then, when I tried to call the local office, I said that I needed help...and the lady was all nice and was like OK...and when I started to explain that I had filed a claim...She was all like, "WHAT? I'M SORRY. YOU'RE ALL MUFFLED!" Bitch! PLEASE! So yeah. I'm thinking of threatening a lawsuit, simply because there's no other way to get through to these fucktards. I'm going to attempt to call the office again tomorrow, and if I don't get through with the office, I'll take it corporate, as high as I can go, until they do something, or I do something.

Fuck UPS in the dirty asshole that it is.

Here's a letter we just sent to UPS about our terrible experience with them:

We recently moved from California to New York and shipped some of our belongings through UPS. We were absolutely appalled throughout the process at the singularly unhelpful and often rude customer service we encountered. We would like to share with you our experience with your business in order that others who entrust their belongings to you may not regret their decision as much as we regret ours.

We grant that the cause of the problem was originally our fault. Due to a miscommunication, our mailing address on the packages was incomplete, with no apartment number listed. We do not in any way hold UPS accountable for the initial failed delivery. Luckily, we had been tracking our packages closely on the UPS website and noticed that there was a package “exception.” We did not want the packages to be shipped back to California and then have to pay to reship them, so we immediately got on the phone to try to figure out the situation. The customer service agent on the main UPS line was quite rude to us, refusing to give us any information whatsoever about the packages since we were not the shipper, only the receiver. Therefore, we called my boyfriend's parents, who had shipped the packages to us, and had them call the number. It seems to me that the receiver of a package should have the same rights to it as the sender, but perhaps this agent was only following the processing directions she was given.

When the shipper finally got through to someone who could give them information, she was told that we would have to go to a UPS holding facility and pick up the packages ourselves, even though they had only attempted to deliver them once and our shipper had called to have the address changed to include the apartment number. This makes no sense from either a customer service or a business point of view. It is inconvenient for the receiver to have to pick up the package themselves and it must cost significantly more for you to ship the packages back to the sender rather than just redelivering them.

When we further pressed the issue, the customer service agent told us that we might try having the sender go to the shipping center from which the package was originally mailed and ask them to redeliver the package with the correct address. However, when the sender asked for their phone number, the customer service agent couldn't give it to her. It seems ridiculous that this process (which is not even clear will work) must be done in person from the shipping location.

For comparison's sake, we recently had Internet purchases shipped to us by FedEx, one of your competitors, and they attempted to deliver the package three separate times before asking us to come pick it up from the holding facility. We have recently moved to New York City, and therefore we do not have a car and are also a bit short on cash at the moment, so going to the holding facility to pick up our packages was not a simple request. We were going to have access to a car for the weekend, so we were hoping to pick up the packages on Friday evening, but we were told that the office closed at 5PM and was not open on the weekends. Therefore, we rented a U-Haul, which cost us $40 and a deal of stress trying to book the van at the last minute.

When we drove out to the holding facility on Friday, we arrived at the address UPS had provided us (in New York) only to find that there was no UPS facility at that location. We called the UPS main number again and spoke with an agent who was unable to help us with directions, but said she would transfer us to a supervisor. After 5 minutes of waiting, we were transferred to a lovely woman at the UPS number in Greenpoint, North Carolina, who obviously was unable to help us with directions in New York. At this point, we asked a man standing on the sidewalk if he knew where the UPS center was, and he directed us to it flawlessly. It turned out that the address you had given us was incorrect. We were a bit surprised that this man, who was completely unaffiliated with UPS, was better informed and far more helpful than any of your employees.

We finally arrived at the holding facility, where we were shocked to learn that UPS was in fact supposed to deliver our packages to us once the address had been changed (see attached photo). Additionally, the holding facility was actually open until 8PM, not 5PM, which meant that we had wasted the $40 renting the U-Haul. Thanks, UPS. The employees at the holding facility gave us trouble about picking up the package and then stood by and watched while we struggled to load the packages into our van. When I asked them for help with loading, the male employee (who looked far stronger than either of us) informed me that his job is to bring us the packages, and that's the extent of what he is supposed to do.

That statement pretty much encapsulates our entire experience with UPS. Throughout this stressful process, your employees gave us the bare minimum of help, if even that much. We ended up wasting time and money while getting rude service and conflicting information from different sources all within the same company. While we ultimately did end up with our packages, we feel that UPS did not live up to its promised standard of customer service. We will not be using your services in the future, and we will be sure to tell all of our friends about this experience as well. Further, we would appreciate it if you would reimburse us the $40 that we wasted on the U-Haul due to our being misinformed about the services you are supposed to provide. We feel that this is a small favor to ask, given your company's complete failure to provide adequate customer service to us.

I recently shipped a package with insurance to cover $1500. The package was shipped in a brand new box with all of the proper packaging materials. The package arrived in 2 days, destroyed, missing a $200 component and completely destroyed. The fact that something was missing from a sealed container, is bad enough, but then UPS told me that by not having them package the shipment, I was asking to have the box broken into. SO basically, UPS doesn't hold their employees accountable, and worse yet they won't pay the insurance.

On June 30th I shipped a box with some important documents and some jewelry that I have had for a long time, although at the time I was moving to LA, I neglected to make a list of items. Consequently I didn't insure the package.
It has been a month since this package was sent and I still have not received it, I called several times and was put on hold for a long time, finally I talked to the person at the store from which I shipped the box. He told me that they were tracking it and that they would call me with any news, I am still waiting for the news.
I don't know where to complain or to whom should I direct my concerns.
If someone there has an idea on how to proceed, please contact me at: [email protected]

UPS left a "1st Delivery Attempt Notification" on my Business door on Friday, October 17th, 2008 with boxes checked stating that a "2nd Delivery Attempt" would be made on Monday, October 20th, 2008 between the hours of 2pm and 5pm. By 5:30 pm, on Monday, October the 20th, no delivery attempt has been made. This has cost my business $$$$ to sit and wait for the supposed delivery to take place. A telephone call to UPS Customer Service was made and I was thereby told they would look into the matter and telephone me back. I received a callback from their office at 7:28 pm informing me that they could not find my parcel anywhere. I was then informed that "you take a chance" that your parcel will be delivered. I was then placed on hold whereby my call was dropped and never returned. Is this what "UPS" calls "Customer Service". Will my parcel ever arrive? I guess you "take a chance".