Here's a letter we just sent to UPS about our terrible experience with them: We recently moved from California to New York and shipped some of our belongings through UPS. We were absolutely appalled throughout the process at the singularly unhelpful and often rude customer service we encountered. We would like to share with you our experience with your business in order that others who entrust their belongings to you may not regret their decision as much as we regret ours. We grant that the cause of the problem was originally... read full review »