I purchased a computer battery back-up from a reputable mail order house. It was shipped by UPS. The unit arrived looking like it was used as the ball in the World Cup. Needless to say it was damaged beyond use. It was returned and the seller shipped a second unit, delayed payment, which arrived in worse condition than the first. It too was returned, this time for a refund. I needed a new hard drive, so I ordered one from another outfit. When it arrived, the UPS driver walked to within ten feet (approx) of my front door and threw the package in the general direction thereof. This was witnessed by three people, but before the driver could be confronted he was in his truck and speeding off. Fortunately the hard drive was undamaged although the box took a beating. UPS has a serious problem with its delivery personnel. It might just be this regional, but one would think that they would cherish their jobs in this horrible economy with double digit unemployment.

I've had a Post office box for 2 decades. Several years ago, a family member lived with me who asked to have a mail box installed so she could receive mail. She moved on, but I didn't take down the mailbox until recently, although only flyers and ads came to it. It was located near the place where other mailboxes are located--my back yard. I live in the country, and rarely travel to the back yard except to take out the garbage once a week. Months ago, I ordered a pair of $350 glasses, asked that they be sent via US mail, and was expecting them to come via my Post Office Box. I waited, and waited, wondering why they hadn't arrived. The small box fell on me when I opened my back gate. I was furious. I received 2 other packages that were supposed to come to my PO box. One, a package of vitamins and supplements, was in the sun for several days before I found it. I'd been ordering from the same vitamin company for years and years and they verified they didn't have my 911 address, only my PO Box. I contacted the UPS corporate headquarters, who had their district office call me (calling leaves no paper trail, you see). I was told they contracted with a company who provided the database. I asked them to tell the company to purge my 911 address from their system and they said they couldn't--they had no control over it. I asked why, if they paid for the data, they had no control? They said that all they could do was post a note to the driver not to deliver it to my 911 address. This is ridiculous. I prefer having packages sent through the post office, but some e-shopping sites I've ordered from for years only use UPS. Why, after years of honoring a contract between UPS and USPS, would UPS change the address in mid-transit? The answer is that once they have a 911 address, that's what they use--even if it's against your will and without your permission. I am making an effort to order only from online companies who use the US Post Office so that my package arrives at my PO Box, where it is safe and secure until I can pick it up. Anyone else have a similar problem? If so, if enough of us keep writing UPS about it and complaining, maybe they'll change their policy.

I purchased an iPhone and it was shipped from Shenzhen China. To get from china to arkansas it took ONE DAY. It then took an aditional THREE DAYS to go THIRY MILES to my home. The excuse on tracking information was bad weather. The bad weather was three days of sunny 70 degree weather in february. I will pay extra to avoid any further delivery by UPS. Fedex delivered a package to me on the previous Saturday. Fedex is by far the best delivery service on the planet. You may pay a little more, but you will get much better service and it will be on time. UPS SUCKS!!!

I was expecting delivery on 2 Feb. The attempt was made at 2:34 pm when the rest of the world works. No problem, I understand. It was "estimated" to be delivered between 10:30 - 5:00 the next day. I took the afternoon off to try and catch the delivery before I had to go back to work at 5:00. They attempted delivery at 6:06 pm! Wasted day of work. The last attempt was "estimated" for 4 Feb between 2:00 and 5:00 pm. Again, I took the afternoon off to catch the delivery only to find the last attempt notice stuck to my door from a 12:27 pm attempt.

At this point I am boiling mad and call the local delivery center. The first person I spoke to gave me the standard "you can pick it up at our center" line. Not satisfied with that I ask to speak with a supervisor. Five minutes later I get a half-hearted, and probably fake attempt to see if the driver can attempt delivery again today. No can do.

So now a package that I paid to have delivered, and took time off work to receive, must be picked up by me at their convenience. How is it that UPS is still in business?

Honestly, UPS has some lazy *** employees(driver) that they don't look into, don't even ring the door bell and took off within couple of second to make a quick route. I was home all day(took off from work) expecting the package to arrive and ended up with a packages slip on the door at the end of the day( multiple times has occurred, otherwise I would not leave such comment). Again, poor service and bunch of lazy a-- drivers. Hopefully, in the near future every company will have more shipping couriers to choose from at check out.