US Cellular
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Category: Services
Contact Information
Iowa, United States
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US Cellular Reviews
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Bustervy
July 16, 2011
Bait and Switch
Have a problem with your phone? US Cellular will fix you right up after they bait you with a low ball offer and then try and switch you to something you don't want or need. After 6 years we did not renew and are now using 3 phones without a contract with a real national provider. US Cellular wrote the book on how to deceive customers.
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I an not lying about this!
May 14, 2011
phone, staff, billing
US CELLULAR is fooling customers.
1. US Cellular is the worst. Products and services are cheap but it is not worth it. The high blood pressure that they will give you will make you spend more money because you will end up in a hospital with high blood, head ache or migraine.
2. LG Banter- Dont waste your money on it. The touch screen does not really work. I program my phone to silent whenever I have a meeting, and guess what? It rings to volume 5 so many many times.
3. After you load minutes on your phone, check out the amount after a few days or every week, cause they can change for unknown reason. If you load $40.00, change it, it may switch to $35... and you will consume all the minutes without really using it. It happened to me.
4. Beware when you call customer service, cause they tend not to accomodate your call by telling you that the phone is not registered in your name and you are not authorized to make the transaction. WOW! That is the best strategy to avoid working. They must be so tired of answering phone calls and they are inventing and reinventing ways to runaway from us and our calls.
5. And US Cellular, if you need my money for my rebate, you can have it. Just buy a good working spare parts for your phones. Fix your samsung mesmerize too. I can't login to google, i can't purchase from the android market and the notification is not working. Is it a smart phone? It is dumber than I am. Why do call it amart phone? I am dumb for wasting my money on a monthly service and for those defective HITECH phonies, oh, I mean phones. If gas wrere only not too high, I would have gone to that far away place where I have purchased these phones before that 30 days trial period.
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helpless mexicana
March 12, 2011
Cellphone
Hola!
I applied for 2cellphones and a family plan, paid almost $350 dollars for the units at US cellular... dissatisfied with the features of the so called smart phones, I went back to return the phones in less than 30 days... aware that I am still under the 30 day trial, I am expecting that my money will come back to me (as advertised by US Cellular - posted even on their website).
Just today, I spoke with an agent and was told that I will just be receiving only $36.73 out of my $350 because my bill reached $297.00. I told the agent that is too much for a 30 day trial... not even used up all those minutes.
I was shocked. My Gosh, I wish I still have enough money to pay a lawyer to sue them... They do not live according to the information that they are posting... They are fooling people.
Here is what I copied and pasted from the advertisement in their website. Now, tell me what to do...
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JJ88
February 1, 2011
Wireless internet billing
US Cellular has what's called the belief plan. It is centered on the belief that their customers are stupid.
I had a US Cellular wireless internet plan that allowed 5 GB of data exchange a month at a flat rate. Overages were set at a certain amount per MB used over this plan. I check usage religiously on my computer to make sure I never go over, and, in the five months I had the plan, never really came close.
The bill for January comes in and it shows overages to the tune of $200. I immediatly call them to dispute the claim. This is a story about the series of lies and misinformation various employees told me.
The first person I speak to tells me that the usage information I get from the 'Connection Status' screen offered in the software that comes with the equipment is inaccurate and shouldn't be counted on. So I ask her to tell me what my usage is for the current billing cycle and also for the billing cycle before the one being disputed. Both values are within 3% of what my "inaccurate" connection status screen showed. That lie didn't work, so they put me on hold and send me on to the next guy.
The next guy also tells me the connection status screen is inaccurate, but he has a different reason. He tells me that it is because that screen is only showing me total data received. I clarify this by asking him if he means that it does not show total data sent and total data exchanged. He says yes that is what he meant, so I proceed to tell him the screen shows three rows of usage. One that says total data sent, one that says total data received and finally one that says total data exchanged. His response, incredibly, is something along the lines of "Hey that's just what this other guy told me." Good to know the poor business ethics is pervasive over there at US Cellular.
The last person sticks with the inaccurate connection status screen, but also has a different strategy. She tells me that I must have unplugged the equipment from my computer because when one does that, it resets all the usage rates back to zero. Well, I've never unplugged the thing, but I asked her to hold on while I unplug it and restart my computer. What a surprise. The connection status screen didn't reset to zero kike she said it would. The number was the exact same as it was before I unplugged it.
When I disputed the bill, they call back five days later to tell me that their "thorough" review shows that their information is correct and that I owe them the $200. Uh huh. I don't know why they don't do that to everyone if there is no way one can honestly dispute the claim.
US Cellular, like any wireless provider, doesn't really care about their customers. They make so much money they could care less about any of us. We're all going to have to accept that, but what I can't accept are the outright lies these people tell you in their belief that you are completely stupid. I'll pay the broken contract fee to these criminals, but they won't get the $200. And neither I, nor my wife, nor my eight children will ever spend a dime with this corrupt company again.
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wilde4931
December 23, 2010
wrongly billed terrible customer service
I had a problem with US Cellular after over three years as a loyal customer who paid on time each month. I changed my contract and added my husband to a new family plan. They messed up the address and didn't cancel my old plan. I paid what I thought was my bill for the new plan but our service was suspended because I didn’t receive a bill. I was threatened by customer service rep to pay up or else when I called to find out why my service was disrupted. Four hours later on the phone I was fed up. Three months later I was with a new carrier and still get bills from them even though we agreed to let my contract end without fees. I went to a local US Cellular to pay up. This was, according to Christine, customer relations, then Tracy was the end. She was sorry to lose me as a customer. I just got another bill for Nov. My service ended official on Nov. 11. I didn't have the phones. I was out a lot of money just to get rid of US Cellular. THEY FORGOT TO CANCEL THE CONTRACT AFTER ALL THAT. Customer relations department is full of condescending and sometimes outright pathetically incapable people who couldn’t complete any task set to them. One particular condescending person from customer relations, George, mocked me and repeated everything I said on December 22, 2010. This isn't the first employee to treat me this way and I am sure I am not the only customer and former customer to be treated this way. What is wrong with this company? Every game I go to at US cellular I will give out their e-mail and address to any upset customer and former customer. TDS has a controlling interest in US cellular. Send your complaints to them. I have.
[email protected]
TDS Board of Directors
C/O Corporate Secretary
Telephone & Data Systems, INC.
30 N. La Salle St.
Suite 4000
Chicago, IL 60602 |
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heatherbirdlady
December 20, 2010
terrible to loyal customers of over 15 years
I had a terrible experience at US Cellular this past week. For one, I was waiting in line for over an HOUR, just to get service. And this hour long wait consisted of 2 customers. Second, US Cell did NOT tell me about their ongoing promotion where every phone in the store is free until Dec. 24. They just showed me a phone they wanted me to have. Also, I was talked to like a dog by the customer service rep, shirley. She also talked to all of the other customers that way too. 3 customers waiting in line after me walked out.
Also, with US Cellular, besides wasting your time and sneeking in extra charges every month, they also will no longer allow you to upgrade your phone until the end of your contract. I enquired to do so because my husband is stuck with an ancient phone they gave hime that NOBODY wants at all. So, I requested to pay the $10 fee to upgrade the phone before the contract was up. All that happened was "we'll see what we can do for ya", which sounded promising. 30 minutes later after helping other customers, he comes back and basically slams the door in my face. I said "You know, we've been customers of yours for over 15 years, and since this is the only promotion you guys have ever had, I would appreciate it if I could pay a fee and upgrade this phone so he can have a decent phone for the first time from your company". To which I was told to come back in a year when the contract was up to get a similar crappy phone that he already has. NO, I want the promotion to where US CELLULAR CUSTOMERS can actually get a perk after 15 years of loyalty, even if that means I have to pay a fee to do it.
So, I have decided, US Cellular, that my 15 years of giving you my business every month is about it for me. At US Cellular, the customer comes LAST, and not even being able to get a decent phone is ridiculous. I will switch to another company. They may not care that much either, but at least I won't be the laughing stock of all my friends with these garbage ancient phones that we are literally stuck with. And I'd also like to add that customers DON'T appreciate the abusive and insulting language used to ALL of us, not just me. THE BELIEF PROJECT???? LOL, the only thing they believe in is raising your bill, giving you phones out of the trash that a drug dealer wouldnt even want to use, and treating us LOYAL customers like the garbage we get our phones out of. Apparently it would've been such a problem to let us upgrade to a free phone that it is worth losing a 15 year loyal customer over. GoodBYE US Cellular.
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Morb
December 20, 2010
Scam
My wife and I have been with US Cellular since 2004. We have for six years always paid our monthly charges. As uscc added more features, national calling plans, easy edge, and other services. As the company grew, we upgraded services and price of monthly bills. After 6 yrs of customer loyalty in may of this year we, for the first time wanted better phones than the .01 freebies. in may the HTC pro touch II was on special and i was told out of stock and could not get a rain check to lock in that special price or pay for the then and wait till it come in from being out of stock. On both options i was told no. Then in November there was a smart phone sale and both me and my wife wanted to take advantage of the sale price and then again have to increase the monthly price to accommodate the smart phones. Again we was told NO we are only 6 months through the 2 yr contract not eligible for discounted equipment but we could go ahead and change to a belief plan and receive 2600 points for 6 years and still not be able to upgrade till November of 2011. We have spoken to the relations dept and customer services which also informed us we have to pay the msrp on phone or wait till we can renew next year! NOW on TV tonight us cellular is giving any phone free to new customers. Yet a customer for 6 yrs i was told sorry deal with it or disconnect services . after 6 yrs this is the only issue/complaint i have had with US Cellular and they would rather lose me as a customer than to resolve my problem.
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pamharris
November 14, 2010
disconnect
This is the complaint that I just submitted to US Cellular: I am extremely upset with your company and do plan on changing carriers. We had a past due balance of $137. I called on Nov 9 and made a pmt of $110 over the phone with my debit card. I told the rep that all I had available that day was the $110. I also told her I was working out of town and would not be home until Sat Nov 13 and that I would pay the remaining $27 online that afternoon. I go to leave the hotel this morning and my truck wouldn't start. I try to call for help and guess what, my phone has been shut off. This was about 7:30 am. Again, I told the rep that the remaining $27 would be paid this afternoon. I called US Cell when I got home today and was told that my promise-to-pay had NOT been noted in the file and the only way our phones would be turned back on is to pay not only the $27 but also the current month bill. It definetly isn't my fault that you have nitwits working customer service that cannot note files correctly and I will not pay a $25 per line reconnect fee. I did tell the rep that today, so just in case he failed to note that you're aware of it. As soon as we can, we will be switching carriers. You disconnect 3 phone lines for a $27 balance. Unreal!!! You are the worst. I will also publish this on the US Cell complaint blog.
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disgruntledinkenosha
August 20, 2010
signal insurance & us cellular
my piece of craps phone totally died after i dropped it, not that it wasnt dying anyway..i made an insurance claim but the denyed it even though i pay insurance and my bill monthly.. the ended up telling me my claim was bogus and to by a new phone. even after i threatened to leave their service.. the also told me that that they were inface willing to sell me a used phone, i guess to ease my pain..
i took the time to send their customer service dept. a complaint.. here is their response and a response from a friend of mine after i forwarded the mail to her..
HI Allan,
I am sorry to learn of your interest in canceling your U.S. Cellular Service. We strive to provide great service to all of our customers. You have been a customer with us for two years, and I regret to learn we may lose you. Your business is valuable to us and I would be happy to resolve any issues so you may stay with U.S. Cellular.
I know how important it is to receive a prompt resolution for your request. I would like to apologize for the delay with our response. While it is our goal to respond in a timely manner, due to an overwhelming amount of emails we were unable to meet our usual response time of 1-3 business days.
After reviewing your account, we show a claim was filed (claim # 15349369) August 2010 for mechanical breakdown. On August 8, 2010 we called insurance representative stated that the claim was filed online and typed on incident form "screen won't work". When our representative contacted you to gain more information regarding the incident it was stated that there was physical damage. But when filed the initial claim online it was noted no damage or incident occurred. I understand how frustrating it is to experience problems when filing an insurance claim.
Allan, when a customer file an online claim there are specific questions of what is wrong with equipment and if anything has happened. Your claim was submitted as "No". When contacted regarding the claim it was mentioned that the phone was dropped. Allan, because of the many false claims the insurance company get, once a claim is filed, information cannot be changed. That is the reason the claim was denied. We are not accusing you personally of filing a bogus claim.
We truly hope you can understand the importance of providing accurate information with any carrier and we are not personally attacking your character. Customer satisfaction has always been our company’s primary goal. We strive to provide all of our customers with the ideal experience in all dealings with our company. I recognize we did not meet these expectations when you spoke with our Customer Service Department or your visit to our store I can understand the frustration it caused.
Allan, have you heard about our Overage Protection service? With Overage Protection, we will send a Text Message directly to your phone alerting you to potential overages before they happen. This feature monitors both your minute and text message usage, and is a great back up plan in case you have an emergency or a big event that causes you to use more minutes or texts than normal. You truly get peace of mind in knowing you will not get a surprise on your bills. Best of all this service is totally free of charge. To receive these alerts, you may enroll though our Customer Service Department at the number provided below, online at http://www.uscellular.com/myaccount or at your local U.S. Cellular store. To find a store near you, please visit our website at http://www.uscellular.com/storefinder and enter your ZIP code. Additional information about our Overage Protection service can be found here: http://www.uscellular.com/overageprotection.
Allan, I sincerely hope you change your mind about leaving U.S. Cellular® and allow us the opportunity to regain your loyalty and trust in our service and products. If you have any further concerns or questions please do not hesitate to contact our Customer Service Department at the number referenced below and we will be there to help. For more immediate assistance you may contact our Customer Service Department at 888-944-9400 or 611 from your U.S. Cellular phone. Our store associates will also be glad to help if you prefer to stop by a store. To find a store near you simply enter your ZIP code at http://www.uscellular.com/storefinder. We appreciate your business and look forward to assisting you in the future.
Sincerely,
Cliff R.
Customer Resolutions Support
U.S. Cellular
Wow, I'm astounded that US Cellualr isn't willing to work thru an insur claim mix up to keep your business...incredible. The fact that it would cost them next to nothing to resolve the issue and retain u as a customer. makes their response even more incredible. It's crystal clear that u are in fact not a valued customer and complaints aren't handled on a case by case basis. Of course the company's true interest lies in profit. Profit begins and ends with customer satisfaction. When a customer takes the time and effort to complain extra consideration needs to be given. US Cellualr does not want your business. I'm ..fuck'em dammit. Wow.
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kidddd
August 2, 2010
Keeping money that doesnt belong to them!
My parents had phones with US Cellular for many years. My dad has terminal cancer and his phone was not working. My mom who is his power of attorney, went in to get him a new phone, they would not let her get a new phone until he dies. I had her go switch phone services she is now with Verizon. For the last 3 months she has been trying to get the 59.00 that she had overpaid the company. She has been getting nothing but a run around. WATCH OUT FOR THEM! US CELLULAR RIPS PEOPLE OFF!! DO NOT USE THEM!
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