Verizon 4G Retail Store sold me a used phone when I paid for a brand new phone. They never said it was used. I have been a Verizon Customer for almost 10 years. Dec. 3, 2010, I went to get a new phone and bought a Droid, switching from my BB. The store said that I have 30 days to come back and switch out my phone to another phone if I didn't like it or I could get refund minus restocking fee. On Dec. 12, 2010, my husband brought it back due to major issues with the phone. They gave him what we thought was a new phone since I paid for a new phone. Tonight, we went to another Verizon Store since it has been less than one year and the phone should still be under warranty and we were having major freezing issues with the phone. The Verizon store told us that the original Verizon 4G Retail Store in "H" street that I purchased the phone from sold me a used phone so it was no longer under warranty. Talk about unethical practices. We will be pursuing this matter.