I do NOT have dial tone on my phone. Get appointment for 8AM to 10 AM time frame. At 10 AM, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technician would be here around Noon. At Noon, nobody from Verizon
showed up. Called Verizon, Verizon lady said the technicial would be here around 1PM. At 1PM, nobody showed up. Being told I should wait until 3 PM. At 3 PM, being told I could choose to wait; but Verizon has no guarantee that a technician will be at my place to fix the phone line for me.
My appointment is 8 to 10 AM. Been told to wait and wait. Now is late afternoon. Please Help Me to Decide that I should keep waiting for Verizon or go out to run some business ???
It is good I have not sign up Verizon FiOS to bundle services. Or, I can not even type this complaint at all. Because All Services Will be Out all together !

I had canceled my service with Verizon about six months ago, and joined a cheaper service. I even called to confirm the cancellation with Verizon. And ever month I sill get a bill from them, depending who I get at times the charges ere stopped, while some demand I pay it. Recently it was suppose to stopped again, and today (7/9/2011) I still getting a bill for service I don't have with Verizon. This seems to be harassment! I tired of this.

I'm a new customer at verizon, I switched from t mobile in order to get the smart phone, as well as more coverage. One month into my contract the smartness on my phone breaks, , hours and days later talking to tech support they decided to send me a new phone. Meanwhile it's a must that I have a phone at work, 5 days later I receive the new phone only to find out that the new phone won't program, a mistake on there end. I'm told I must wait another 5 days with no possibility for a loaner phone or any compensation. Not happy with my new provider to say the least.

My Name is David Audet and i have verizon, in the News i saw last week that verizon were charging people for services thet did not sign up for, and when my last bill came i decided to look real good at my bill and sure enough i had a 14.95 charg on there that we did not authorize, so i called that number and they told me they have been charging that amount since 2009, so i told her we never signed up for it, and i want my money back, and thats when she gave me this site to put in a Complaint, i want my money back for all the charges.
Thank you

Signed up for the triple play on 03/08 and was given an install date of 03/16. Received a call from local office to move the install to 8:00-10:00 on 03/14. Took the day off from work to be here for the installer who never showed up. At 11:00 I made my first call and was told that I would receive a call from the local office as to what occurred and when the installer would arrive -- that call never arrived. I called again at 1:30, 3:00, and 4:00 and was again told that I would receive a call, again never came. Finally at 4:16 I received an email stating that my install date had changed to 04/06. I again called and was told "it must have been a computer glitch." As I'm a computer person, I found that suspect. Verizon agreed to upgrade my HD receiver to a HD DVR as a "courtesy" for missing the install.

The installed arrived on 04/06 as scheduled and was here from 8:05 am until 5:34 pm aside for an hour when I told him to go to lunch. The phone was setup to go one place, the cable another, and internet a third. By lunch, he had the internet up, but 3:00 he had the phone, but he couldn't get the cable. The solution to get the cable to work was to unplug everything and wait for the tech's to get everything done correctly. He packed up everything and reconnected our old cable. Five days later he called to tell me that he thought everything would be fixed by the following day. The installation was completed on 04/12, 35 days after the initial order.

Here's where the fun begins. I received my first bill in May and found that the DVR's that were to be free were billed at 15.99 each and my total bill was $155.33. I called and told the CS rep the problem and was told to pay the bill in full and a credit would be applied to the next bill and subsequent bills for the DVR's. The bill reflected the start of service as 04/06 the install date, not 04/12 the actual date that the work was completed. Again, I was told to pay the bill in full and a credit would be applied. I did so knowing full well that nothing would be done.

I received my next bill and to my utter amazement, one thing actually got done, but it was wrong as well. The start of service for the cable was pushed back two days to 04/08, but the voice and data were still 04/06. There was no credit for the DVR's and there were full price for this month as well. I called CS on 06/15 and spoke with a Ms. Powell. I informed her of the problem and told her that before I paid anything I wanted to know when the credits and the true start date was to be corrected. Her thoughts on what was causing the problem with the DVR's was that since the initial install date was missed, a Verizon tech had to initiate the second order and either she didn't include the free DVR's or that promotion wasn't being offered at the time. She assured me that with documentation she could get the problem corrected. She agreed and asked me to send her all the emails I received and a description of the problem and she would "get right to work." She actually replied to my emails later that afternoon and signed off with "I'll be contacting you soon, and rest assured that I'm working on this issue for you." I actually felt somewhat confident that the problem would be corrected. I should have know better.

It's now 06/23 and Verizon has cut off my service. There are no notes on the account for the CS agents to look at and to get the service turned back on they want payment in full plus a $300.00 deposit. Ms. Powell will not return my emails and nobody at Verizon knows how to get in touch with her.

When a monopoly screws you, they can really do some damage. My two options are (1) bend over and take it, or (2) cancel the service and wait days until I can get new voice, data, and cable. Impressive, I wish I could do this to my customers in order to get them to pay what I wanted.

My solution is to cancel the service and contact my attorney. They are the worst I've ever dealt with and I will tell anyone who asks the problems I've encountered.