Verizon replaced a defective modem and charged me $99.00 at the beginning of this year. When I called they said they would refund the money and that I should pay the entire bill including the $99.00. They did not refund the monies. By the way this was the second defective modem that they have had to replace.

I called on two occasions and you know how long that takes 30-45 mins and was promised on both occasions it would be refunded on my next bill or it may take 2-3 biling cycles. Okay, so I have to pay for their mistake and now they cannot seem to find the time to refund me the money they in effect stole.

I went on the web site and tried to e-mail them on the appropriate form and each time when I clicked submit, and error page message came up. I did copy the form and print it out as well as the error page messages.

So now it's time to turn to the FCC for help. Good luck if they overcharge you getting your money back.

About 12 hours after I ordered DSL service from Verizon, my phone went dead. The company told me my line got cut during "reprogramming". Twelve hours later, I'm still waiting for my phone to get back a dial tone. Worst part is the company didn't warn me this could happen. Had I known, I would never have ordered Verizon's DSL service.

I signed up for the Verizon Bundle about a year ago, thinking it would save me money. After noticing a NFL direct ticket charge $49.99 on my bill, I called to try and get it removed. First let me say when you call 1-800-Verizon, you get a phone maze that is worst than any I have ever tried to navigate through. Once you do get a real person (Average for me was about 15 minutes of phone mazing) you get someone who barely speaks english or that you cannot understand over 1/2 the time. If you have ever called Verizon just once, you know what I am talking about.

So once I got through (It took me a few tries) I was told I could not remove the charge because the season already started. I explained I never asked for NFL direct ticket or wanted it, and they said it's part of the promo. So, I decided to cancel my 'bundle' except for my internet.

After, another 30 minutes of 'cancelling' I was all set, no more home phone, no more direct TV, no more bundle, just $24.99 a month for internet.

Only when I arrived home on Friday, surprise, my internet was cut off. I tried calling Verizon but they were already closed. (This was after you get through the 15 minute phone maze again, only to be told that they were closed- thanks.

I called again Saturday Morning to be told that I'd need to open a new account because my old one was 'cancelled' at my request. They wanted to check my credit score which I did not want them to do because I'm buying a house.

Long story short, 1 hour and 23 minutes later (Yes I timed it) I had a 'new' order with 'new' service for my internet which I've had for over a year.

As soon as I move, I'll be cancelling my internet service, and I'll have to pay some new contract fee which I don't want, but I don't have a choice because I didn't have time to wait to get another company to come hook up my internet. I needed it for work and hope it will be turned on today when I get home or I'm going to be even more upset.

I will NEVER use verizon again. Ever.

Verizon screwed up changes to my account. I dropped my Verizon cell phone hours before departing for Iraq. Verizon did not charge me because I had orders & a letter. My daughter is in college & Verizon assured me her phone would still operate. My friend is living in my house & I have FIOS. Verizon 1st cut my access to on-line so I could not review the cell phone bill or pay it. I started paying by logging onto my daughters account. I made complaints through my daughters account. No response. Then Verizon changed their "My Verizon" web site to combine cell & FIOS. Now I can't see the FIOS bill or make a payment. I've been a customer for some 20 years. I lost count how many times they screw up bills and customer service. Verizon is the worst & now I have to spend my time in Iraq trying to correct their mess. If it wasn't for my daughter or friend, Verizon could jump in a lake. Verizon is in breach of contract by cutting me off of bill review & payment. Yet, they don't respond.

I moved to a new place in May and transferred my Verizon Fios phone and internet services from my old place to my new place. When the technician came to my new place to activate my services, I told him that I had the wireless router from my old place and do not need a new one. So he activated my services with the OLD router and took the NEW router back to his service truck.

The first bill for my new place had a $139.99 charge for an UNRETURNED equipment since they thought I took the new router and also kept the old one. I called Verizon customer service every month for the following 3 months in a row asking them to remove the $139.99 charge since I did not take the new router. Every time I was told that the credit could take up to 3 months to be posted to my account.

Well, it have been 5 months now and the $139.99 charge is still there. Tonight, I received a letter from Verizon stating that my service will be terminated on 10/29 since I did not pay the $139.99 charge. I am extremely frustrated and hope someone from Verizon will do something. Comcast will have a new customer soon.