My bank made a payment via Bank Pay, and Verizon lost it for over two months. My bank faxed them proof of payment; Verizon denied that they ever received such fax. They suspended my service three times, even though they were conducting an investigation as to the "lost payment."

The third time, when I called (the only call I could make was to Verizon), the only department I could be connected to was their equivalent of collections. I asked that they call my bank to have the fax resent. They cannot call out. Five times I went round and round trying to get Customer Care -- on various such calls I was disconnected, sent back to the automated message, sent back to collections -- I cannot remember how many times.

The sixth time is simply unbelievable:
A very nice woman told me that my account was delinquent.
I said it was not and that my bank had faxed proof of payment.
She said they did not receive it.
I asked her to call; she cannot call out.
I asked that my phone be reinstated so that I could call my bank. She could not -- my account was delinquent.
It is not, there is an investigation.
You have to have your bank send proof.
I cannot call out.
That is because your account is delinquent.
It is not.
Have your bank send proof.
I cannot call out. Can you call?
No.
Then reinstate my account so I can call.
Your account is delinquent...
Six times we went around like that. I asked for a supervisor. I asked him if he could call out. Yes, but I had to give him the phone number. While I was looking for that, he found the lost payment. In fifteen seconds! It had taken the rest of the company two months and three disruptions of my service and they still hadn't found it. Then I asked him if he would waive the early termination fee so that I could just get away from Verizon for good. He told me it had been my fault in the first place. No remorse, no apology, no accommodation for the many hours and extreme frustration Verizon had caused!

It seems customer service is with clerks who have very little care how they are doing their job.

Their customer service has been very poor since I got myself a new mobile phone deal. Anyone experiencing the same?

I signed up for the Verizon Triple Play bundle back in mid-April. I was entitled to a land-line, internet, and Directv with this package. Needless to say, I regret the decision to sign up with Verizon ever since. From day one, I have had nothing but trouble. When the Directv technicians showed up to my house to install service, we discovered the Verizon representative (Yvonne S.) that took my original order messed up the information. We were able to get that straighted out, but only after having to submit a credit card to Directv. I spent quite a bit of time with Verizon on the phone trying to fix this and was assured my account was okay. Well, they were wrong. Some time goes by and I received bills from both Verizon and Directv, not the bundled bill for all three services that I was promised. Verizon said this was normal and could take another billing cycle before Directv processed my bill properly. I have since spent significantly more for my bill that I am supposed to. I have spoken with MULTIPLE Verizon representatives a number of times. Every time I call, I am told different things. It's like playing roulette! You get a different answer every time. I wish there was consistent training for the customer service representatives. No one knows what they are talking about over there. Last night, I called and spoke with Directv to see if they had any information on my account. They informed me that their notes indicate that Verizon attempted ONLY ONCE on April 29th to put me into the proper bundle package. Upon finding this out, I am FURIOUS! Verizon has been leading me astray this entire time. I entered into a contract with them. If I hadn't upheld my end of the bargain, they would have charged me all kinds of fees. I'm doing my part... now they aren't upholding their end of the bargain and I am paying $60 extra a month because of it. If I don't pay, it will impact my credit so I don't have a choice. They continue to lie to me. They continue to tell me false information. They continue to neglect the contract that we have entered into. I am going to post this information on every website, blog, social media site, news site, etc. that I can find until someone can give me straight answers. VERIZON IS RUNNING A SCAM AND I AM THE VICTIM! My next stop is going to be the Better Business Bureau!

I had an old Verizon Unlimited Data plan that I wanted to continue after it expeired. I recommitted in Feb 10'. I have now found out that because I exceeded 5g's of download that my service is reduced to dial up speed and I have been turned over to the fraud department. I used 6 g's the month before and 5.5 g's the previous month - that was all it took for them to reduce my service. Someone HELP - I do not see how this is leagl... Has this happened to anyone else? Do you know of anything that I can do?