I had a contract with directv, account# 2014370343
i decided to discontinue my service with them because i was moving out .so i call to cancel it and they sended me the last bill with an early termination fee of $200.00, so i payed it off but after that Verizon send me another bill for 90+ dollar so i contact them and ask why they were charging me this money and they said that they provide me with a service so i had to pay since i knew this could afect my credit score, but i was not aware that direct TV provide me with phone and internet thru Verizon, but in my knowledge i only had a contract with direct TV not with Verizon so if they have any issue they should solve it with direct tv. know i have verizon after me placing negative credit on my credit report and i dont understand why they are doing this since my balance was $0.00 in both bill.

Verizon gave my phone number of 5 years to a new customer, 8 days to return my number. I got billed for the 8 days plus all of the services he ordered... over $250. I spent 10+ hours on phone, 10 rude CS reps. and 4 CS Spvs. later...still not resolved! they just HANG-UP on customers... No accountability! Public Utilities and Consumer Affairs complaints Filed! VERIZON = BAD BUSINESS

I have been with Verizon for 5 years. At first there were no major issue since I just had a land line but everything changed in the moment I decided to subscribe to one of their bundle deal in January. I was on the phone several hours until someone told me that there was a residual balance that was not paid. I had told the Call center agent that my account was actually showing a credit on my end but the agent re-assured me I have a credit balance. Yesterday in the morning my phone had lost functions such as caller ID and long distance so I called in to report the problem. I was told that there was a hold on the account due to an unpaid balance and after trying to rationalize with several agents I was transferred to Verizon Financial. I was told that my active account had a $50 credit but my "other" (didn't know I had one since I called in originally to bundle my service) the balance is $70 and if I paid over the phone they could remove the hold. I decided to call back later and pay the $20 without disputing why for the previous 6 months there was a separate account and why I wasn't told or my service suspended. I came home at night and now the internet is not working neither. So got back on the phone and after been redirected from the voice message for about 1 hr I finally got a message that told me all systems were down and to call back the day after. So I called today at 7am was passed around as usual and at around 9:30 (I know 2 and 1/2 hrs) I was told everything was ok and I just had to contact the internet dept. and ask them to reconnect. After being transferred to the wrong department 2 more times I finally speak to an agent who tells me NO payments are showing up on the account, so, exhausted I ask to speak to a supervisor. After an additional 20 minutes waiting for a manager I am told that in order to have my service re-activated I would have to pay a bill of $180 for service for yet another...you guessed it...account I didn't know about:) and was told that if I don't pay it in 30 days this can impact my credit:) My advice, google up the amount of complaints about this company and really think before subscribing to any of their service.

I signed up for Verizon DSL a little over 2 years ago. For the entire time, I had to call in about every month or more when the connection would drop out frequently and for long periods of time. They swore up and down that nothing was wrong on their end and would never send out a technician. Once they offered to when I threatened to quit the service, but they told me it would be almost 3 weeks (and I was going to be gone then). I called to reschedule a time for a tech to come out and they didn't put it in the system and told me it would be 11 days again, so I just figured I'd get new service and wait for my contract to expire (this was 2 months prior to the expiration date) rather than let them have the benefit of the early cancellation fee. They sent out a new modem once and it didn't change the problem and they once again tried to tell me nothing was wrong. HELLO!!! I don't have a connection, there is something wrong! Their service is pure crap. Every time I called, I spent at least 20 minutes on the phone, sometimes more than that just on hold! I encountered several dumb reps, reps who could speak as much English as a 4-day-old baby and reps who just didn't care about anything - never a smart one who cared and spoke English, though. I called on June 3rd to cancel my service. The rep, named Valerie (who they told me probably was from their AZ facility), told me that it was cancelled and I'd receive a confirmation email that day. Never received it. Surprised? No. She was rude with me and didn't seem to understand what was going on. I finally had time to block out an hour to call them today and see what was going on. They said she never put in the order to cancel my service. I'm pretty sure Verizon trains their employees to be crooked like that. After two years of being raped, I wouldn't expect them to start "loving" me now, right??!! So I got a confirmation number that my service was cancelled today. However, I still have to CALL BACK AGAIN to have them credit me back for the difference in days between now and June 3rd. Once again, I have to be the one to do the work to FIX THEIR MISTAKE. When did customer service stoop to this? I am now with a good internet company who fixes their own mistakes and compensates their customers for it - and they even gave me $50 for switching. So I guess half of that will temporarily be owned by Verizon, who I know will debit my account for a month of service they're not giving. Verizon never did anything good for me or even offered to fix their painfully stupid mistakes. They're a bunch of worthless, pathetic idiots and I will rejoice when their company goes down in flames someday. Good bye and good RIDDANCE, Verizon. You suck!

I just took out home service with Verizon. They sold me a piece of equipment that was needed to use there service. There sevice didn't work (i'm not in the covergae area but they turn around and charged me a restocking fee of $35.00 for a piece of equipment that I can't use and therefore have no choice but return. If the equipment isnt' returned they will not cancel the service. So Verizon is scamming the senior citizens. selling a service that doesn't work and then charging a restock fee of $35.00 for an item that cost $29.00