I have been with Verizon for 5 years. At first there were no major issue since I just had a land line but everything changed in the moment I decided to subscribe to one of their bundle deal in January. I was on the phone several hours until someone told me that there was a residual balance that was not paid. I had told the Call center agent that my account was actually showing a credit on my end but the agent re-assured me I have a credit balance. Yesterday in the morning my phone had lost functions such as caller ID and long distance so I... read full review »