My wireless bill with Alltel had been from $190-220 the entire 14 months I had been with them, when Verizon took over in June, my bill started skyrocketing. For the half month of service is was $500, the next month was over $1000, and this month is over $900. They keep saying that it is one of my phones - the phone did not just started having a problem the day they took over. They have adjusted $350 off but expect me to pay for their billing error.

We all no how bad verizon customer service is, I was a customer of verizon for quite a few years until I started to have problems with my service the endless hours I would spend on the phone being placed on hold was needless to say irritating and when finally someone would take me off of hold and try and help me it was just more time on the phone. I finally got tired of always having problems with the service for my business and my personal phone that when I would get phone calls from other company's I would listen and finally found one who by the way had great customer service. I was with this other service for 4 years but always getting calls from verizon to switch back but my answer to them was always no until I got a phone call from an approved verizon telemarketer telling me that they want us back and I said no until they promised me a 500.00 Gift card to dell, and after 45 min. Of himming and hawing I finally accepted, I was then told the gift card would be mailed to me in 30 days. So I waited a month and still no card, and thats when things got interesting when I called back they informed me that the gift card is only available if you also get their cable service this was never said to me I told them to just listen to the tape of our phone conversation. I did get the names of the people I spoke with, did I mention this has been going on since June 24, 2008 after many many many phone calls and no one calling me back I finally got thru to a supervisor, tienisha and told her my story and said to her just listen to the tape and you will see your salesperson never mentioned the cable service to me and she said fine I will do that, it has been 4 weeks now and I just got off the phone with verizons telemarketing service and now they are telling me to wait till Friday 9/26 and then call back. Believe me I would never of gone back to verizon if wasn't for the dell card offer. It's like the old bait and switch scam. And also each time I complain to verizon about their telemarketing service they just switch me over to them and they say they will take care of it. Those of you who have dropped verizon do not go back.

Late last year, I signed up with Verizon Fios to install their TV/Internet services at my home in Maryland. A service man came out and did the work. However, a couple of days after that the services were disconnected. I called Verizon to inquire why. I was told that I need to give them a major credit card and not an ATM/Visa card. After several days of going without a phone and internet, I switched to Comcast. Verizon continued to send me bills after the disconnection. I called them several times and finally a credit was applied. We made arrangements for their equipment to be returned and they promised sending me a box to ship their equipment. I never did receive the box and followed up with them. They continuously billed me at this time for their equipment despite the failure on their part to send me the box. At the same time I Comcast was giving me several customer service difficulties. I decided to switch back to Verizon to maintain the same equipment. This time I signed up for Phone and Internet services. They decided they will be billing me for it and we did agree that since I will be using the same equipment, I will be credited and my name taken off the credit bureau.

To my surprise, Verizon never kept to their promise. My bank just pulled my credit report yesterday and told me I have a minor collection from Verizon for $160.00. I have been attempting to talk to someone about it at Verizon, to no avail.

I want to keep my credit and they have to keep to the arrangements made

Background: We have a DVR in our family room that was replaced about 3-4 weeks ago. On 10/4 we realized that the new DVR still was not working.

Story: We scheduled a technician to come out on Friday, 10/10. After waiting at home for our 4 hour window (4pm-8pm), no one showed. On 10/10, we were on the phone with them for about an hour & with no explanation, they rescheduled for Saturday afternoon. Again we waited our 4 hour window and no Verizon technician showed up at our house. Then we were on the phone again for an hour trying to find out where the technician was & why no one ever showed up at our home. Again... they rescheduled us for Sunday. Again, we waited our 4 hours. We called periodically throughout the day to make sure that they were going to come. They even told us that a technician was on the way. No one ever showed up. On Sunday night I spent 2 hours speaking on the phone trying to find out where they were and when they were planning to come. A supervisor guaranteed me that someone would be here yesterday, 10/13. No one ever showed up yesterday. I called them yesterday and again spent 1-2 hours on the phone at various points during the day to try to get someone to come to my house. They said that they could not have anyone come to my house until today, 10/14. They gave me the window of 8am-12pm. I called them at around 11:30 to see where they were. I was on the phone with them for over an hour. I spoke to a technician and then they transferred me to a “supervisor”. They said that they had to contact dispatch to see where the technician was. They then informed me that the technician would be at my house before 5pm. That will mean waiting another 5 hours for them (a total of 25 hours waited plus time on the phone since Friday). Do they think that I have nothing better to do with my time? Well, it is now 8pm on 10/14 and Verizon has not yet shown up at my house. Nor have I received any phone call indicating that they would not show up or reschedule. I called Verizon at 4:30 pm on 10/14 and they gave me the number of the technician that was on the road and scheduled to come to my house. When I called him, he told me that he is subcontracted from Verizon and will probably not make it to my house because he is too busy doing other work. Now I have to call them once again, be on hold on the phone for hours and wait more days for them not to show up. The worst part about this whole thing is that there is not a supervisor or an employee that has been able to help me. They say that there isn’t anyone above the supervisor to speak to and that I should just send my complaints to corporate via a letter. All they do is say “I apologize for the inconvenience. There is nothing more that I can do for you at this time.” Or “New Jersey dispatch has a lot of problems.” Well none of those comments have resolved my issues. I am sure that you can imagine my frustration and I am hoping that by sending this letter will help me get some service to our home.

I can assert fairly conclusively that dealing with Verizon has been the worst experience I have ever had as a customer. It's easier to detail the litany of problems I have experienced in list form rather than prose.

-September 1: Verizon Fios TV and internet was installed, things worked fine for three days.
-September 5: My internet service was out in the morning. I called tech support and a representative said that a supervisor was working on the problem and that it should be fixed by the end of the day.
-September 6: Internet was still not working, I called tech support three times and received three different stories as to what was going on. I was finally informed that I would have to wait until the customer service department opened on Tuesday September 8 (leaving me without internet access for four days).
-September 8: I called customer service and (after a 40 minute wait on hold) was informed that tech support personnel would be sent to my unit on the afternoon of September 9.
-September 9: Tech support personnel arrived in the afternoon. The individual reconfigured my internet service and apologized for the trouble.
-September 11: My internet service went out again (I had an orange light on my router). I called Verizon tech support and the agent I spoke to said that a technician would be dispatched to my unit between 8 AM and 12 Noon the following day (September 12).
-September 12: A Verizon technician showed up to my unit at 6 PM (a full six hours late). As he arrived so late, he was unable to access Verizon equipment. I was stuck at my home for 10 hours due to Verizon's incompetence and nothing was fixed.
-September 12: I called Verizon tech support and set up an appointment between 5 - 7 PM on Monday September 14.
-September 14: I received a call this morning from the Verizon technician assigned to my unit. She claimed that the appointment was scheduled between 1 - 5 PM. Apparently, the the agent I spoke to on Saturday simply lied to me on the phone regarding my appointment in order to get off the phone with me. I gave verbal and written (via a standard admittance form at the front desk of my building) permission for the technician to enter my unit and she refused to do so. It is highly likely that she will be unable to access my router when she arrives at my unit today, as I will not be there. Hopefully, she will be able to access Verizon equipment.