I called Verizon on 9/10/09 & asked the rep (Joey) to change the name on my account from my husband's name to mine. She told me this would be effective on 9/15/09. I verified with her several times that there would be NO disruption in service. She assured me there would not be disruption. A rep called yesterday to verify the name change & again I asked about disruption in service. He again assured me no impact on my service. I woke up this morning with no phone service. I have called customer service several times today and... read full review »