We got FIOS installed in February 2009. The Internet, TV and phone all work fine. The customer service is another matter. I work for a major insurance company and the good news is that we would never treat our customers like this. We have been trying unsuccessfully to get our cable buried. When the technician came out to install, he ran a different cable to the other side of the house. Verizon can't seem to understand the reasoning behind why we need it buried. Weekly phone calls resulted in no service. We started calling every day now for the last few weeks. Still nothing. We were told Saturday. Then we were told that someone was here doing it today. Well, guess what? It's still not buried. I don't think it's a difficult request, but for some reason, it just can't be handled. We keep getting told to call back the next day if it hasn't been resolved. Well, I should start charging my hourly salary for all the time we're spending on the phone with them.

Beware of Verizon, they have poor service and lack communication. I recently signed up for Verizon Fios, I had Comcast before, honestly I notice no difference. The only reason I got Verizon was because of the fast internet and clear HDTV, and its not all that great. Well I'm regreting it now! I'm stuck in a one year contract and they get to charge my credit card (if you don't get a home phone with them they won't send you a paperbill and the only way you can pay is with automatic recurring payments). All of this they neglected to tell me. So finally I called "customer service" and when I finally got through their automated customer service, their customer service agents are rude and useless. And FYI installment takes about half a day so if you're ready to change service just to try out Verizon Fios, be ready to endure a year of poor service.

I live at 60 Dover steet since june 2 2000. Verizon have my Tellephone. Have all my in formation know my adress I paying Verizon every mounth with the same social security number. thay used my information with the help of Verizon. I have the same phone number when I move hear 6/2/00 I am still liveing there. and thay have me liveing in New york 2002. same info diffrint Name and diffrint adress I wood like to refinances two of my house. I nead help Lintrn Brown

While house shopping in Berkeley Springs WV, I called Verizon to verify that the homes I was interested in were able to connect to the internet via DSL service. Verizon sold me DSL and telephone service at my new home, I bought the house, they sent me the DSL box but when the installer arrived, he laughed at me and said there was no way Verizon could provide DSL service to my new home. I now have a house and home office with no internet service. It has negatively impacted my income, and cut me off from social and business networks.

My property is situated in such a way that connection to satellite service is also not possible. It is a rural area, but I live only 1.5 miles from a major state highway. This is not as if I am on some remote mountaintop. Verizon simply chooses to refrain from installing the necessary equipment in the box that connects my telephone service. The installer says there are over 300 houses in the area that are in the same situation, yet somehow the sales department doesn't know that and sells service they can't provide.

Verizon encourages their sales people to slam sales without really knowing if the service can be connected. Verizon still sends me bills for DSL after 5 months. Every month my Verizon telephone phone bill offers internet service they cannot provide. Numerous calls to Verizon have revealed that not only are they not exactly positive where they can provide internet service, they also do not reveal their expansion plans internally. A customer service rep actually told me that they have no idea where new service will be installed, only the engineering dept does, yet somehow they still sell service to anyone who calls.

The damage to my business and income from this deceptive practice is huge. I purchased a home with the assurance that I would be able to continue my internet based business. Verizon went as far as to send me the connection kit before the installer arrived to say that there was no possible way to connect me as the required service equipment is not even installed in my service area. The fact that Verizon allows customers to make decisions about their financial lives based on information that cannot be substantiated is criminal.

Additionally, not only does Verizon engage in bad business practices, they cherry pick the low hanging fruit and ignore rural America. They profit on the easy access and refuse to serve rural Americans who desperately need internet service. Believe it or not, in today's world, there are people who cannot connect to the internet. After moving from Dallas Texas to West Virginia, I assumed that Verizon had the same level of service across it's network. That was a very bad assumption..

I received unauthorized 3rd party account of 14.95, this just started Feb of this month, 2009. 'I did a Google search and found many complaints about this being a scam. it's Sunday today and want to get ahead of the game. I from all the Stories I've seen about this scam it seems that Verizon has no control on this or do they?

I am customer of Verizon, so I demanded Verizon to resolve the issue of letting other scam companies have control of there billing system

If you go to ESBI's website, they don't even have a phone number! You have to email them for questions and wait 2-3 business days for a response. GOOD LUCK!