Verizon land line's caller ID is a joke. Most of my incoming calls, show Unavailable, with a phone number, if I don't recognize the number shown, I don't answer the phone. When the ID shows unavailable and unavailable, I don't answer the phone. same with the private calls.

I've been blaming it on Wells Fargo collectors (the economy), and it still might be, at least partially. I discovered, thanks to a class action suit filed in CA in July 2008, that Verizon doesn't even attempt to identify the incoming call, if it's out of their network, which includes 22 states, I don't know what else it might include.

People get Caller ID because they want to see who's calling, and I rarely get what I've been paying for, for years.

I ported out my number to att after a very long contractual relationship with Verizon. This was on the date that my service is charged everymonth. The port took about 4 hours and I was disconnected from Verizon. I called a couple of days later to make sure that everything was as it should be. I was told by the CSR that Yes the port had already taken place on the date that it did. When I inquired about how the billing for the month would take place the CSR told me that I pay a month in advance for my service. I was not aware of this practice so I asked if I payed for the month in advance and it is only 3 days into (having ported on the day) could I have a refund on the service? I was told that I could not. I asked since my number had been ported might I get a secondary number to use the service that I had paid for? I was told I could not. I was told that since I had a paid in advance plan that the money I paid in advance would cover any ETF's I might have. Surprise that I got a bill for an ETF? I shouldn't have been but I was suprised. When I inquired with a second CSR about this, I was explained in very good detail all the specifics of the bill I had in front of me but I did not get a single answer on the recorded line about to any of the questions that I had. Good thing my college degree requires reading at even an elementary level otherwise I wouldn't have been able to do it without him. Time and time again he repeated the $$ amounts due to verizon on my bill and time and time again I could get no answers to my inquiries. The only thing he could state is that the first CSR had typed that I had infact called a couple of days after the port to inquire about options to porting out? and that the number was ported out but not that she had promised any of these afore mentioned Items and he could only believe what was typed. He also then changed up my actual contract date to the 7th of each month instead of the 14th for good measure. Lastly he stated that he didn't technically recieve the port request for an additional 7 days after my phone conversation with CSR #1 even though by then they had cut off my service for 10 days. And by the way you have to pay state and federal taxes on the ETF! I asked what product I purchased for the 10 dollars in tax and he stated that any transaction that taxes place requires a tax!.

Our daughter is in the army and stationed in Germany. We called Verizon to see what kind of international plan they had. The guy for Verizon refused to help unless I bought internet too. I told him 'no' for over 30 minutes and asked why wasn't he just getting me the international plan he told me about.

I went over the plan very careful and took notes. $19.99 for 500 minutes to any phone in Germany. I asked to make sure that included cell phones. He said over and over, while also asking me to buy the internet plan, that it was 500 minutes to any phone in Germany.

After he frustrated me until I was asking for his manager to get the international plan and get him off the phone. He put me through to a person who just said was the plan explained correctly to me. When I said I wanted to make sure it included cell phones, the verifier hung up saying I had not been informed. The jerk got back on the line laughing saying he expected me to do that.

I told the next verifier yes and we got the plan. i got a letter in the mail a few days later about the plan. Looked good.

Then I got the bill it turns out it was 500 minutes 'except to cell phones.' Land lines only. When I called to complain they told me it was clearly spelled out in the letter that cell phones were not included.

I told her I had the letter and no where was there anything about cell phones or anything about what she was saying. I offered to fax it to her. She then said she had never seen the letter so she had no idea what it really said.

She refused to help, said she could get me someone else but they would only tell me 'no' too but only after I explained everything to them. That's exactly what she told me. It was unbelievable. Please play the recording they say they are making when you call..

The reason she said I owed the bill, I had dialed the numbers and I was now responsible for the higher charges and I should have 'called again to verify cell phones were included.' She actually said it was my fault for not calling back when I got the letter and asking again if cell phones wee included.

The official response: We will not help you because you didn't verify cell phones were not included in the plan after you go the letter (that doesn't say a thing about cell phones).

Help!

Arrested the Verizon BOD under the RICCO act. They know all this is going on and it's nothing more than criminal like gangsters.

FIOS Complaint

Be afraid…. Be very afraid!

Verizon FIOS service is sub par on so many levels. Simply trying to place a request for support or on site service is an effort in frustration. The auto phone prompter for instance, is as poor a robot as you will find in dealing with large companies. Worse yet is this one is being used by a communications corporation. Naturally, you’d expect better. Right?

Neither will Verizon FIOS inform current customers about pricing changes for package programs. If there is some savings VERIZON offers, and you are already a customer, forget about being told of the savings.

I had to find out from friends…. NOT FROM VERIZON… then call VERIZON and request those prices be implemented in my account.

I’ve been dropped off line, and had to recall them as many as five times to remedy a minor issue. It’s really an ordeal. You are prompted over and over again to verify your personal info… then when/if you get to a rep, they ask all of it over again! It’s more than ridiculous

FIOS makes it incumbent upon the end user to under go this frustrating event at least twice IF you have had a service outage, just so you can receive the credit due you in the first place! You’ll have to call to report the outage… and THEN call billing to have them apply the credit a few days later!

If you are extremely lucky, only those two calls will be made… most folks aren’t lucky with VERIZON FIOS.

I guess they count on you not wishing to endure the thorn bush of tele prompts and redialing to secure your due credit.

Billing as well is not an easy path for solutions either. You’ll have to call repeatedly sometimes over the course of several months to ultimately attain your credit!

The sales people FIOS contracts out to also are ill informed. Consequently, the rates they quote and the bill you will receive usually do not coincide. Again, back into the FIOS phone zone… FOR WEEKS OR MONTHS ON END.

Like other posters here, it took me four months to be credited properly.

In billing issues ask immediately for the “Resolution Center rep”. They won’t offer this as a rule… you must ask.

FIOS does everything it can to make access for the customer to support billing, credits, and on site service as inordinate and frustrating, as is possible. Likely with the hopes you will just forget it and pay them.

FIOS too was fined several millions of dollars in Florida for overcharging, and misleading customers.

Now FIOS is running their own ads prior to commercial breaks on top of regular programming. You’re watching your show and all of a sudden FIOS just runs one of their ads and you miss several minutes of your intended show while the ad runs its course!

However, this practice isn’t done on the likewise HD channel. I noticed this while watching the NFL ch…. Flipping over to the HD VERSION of NFL ch. There was no such ad being run!

Additionally, they also frequently use the ploy of exceptionally increased volume on many of their own promos, and ads they sell. Use care when setting your volume control so as to not risk damage of your own speakers or TV!

I’m going to request a credit now for each day this happens. Everytime. If they feel it’s ok to interrupt programming for non emergency, self promotion, I’ll not pay for it too.

Their service is as well, moderate to poor in terms of technology levels. Do not expect informed answers to networking issues… even though they supply the wireless router which accommodates such an affair… AND URGE YOU TO DO JUST THAT!

They will however, for $200 SEND A REP OUT to configure it for you!

Be most attentive when ANY tech arrives and enters your home. One tech in my home damaged a very expensive piece of electronics by throwing the FIOS converter box on top of it to gain better access or more room. Just dropped it like you would a newspaper on the kitchen table!

Their latest ploy to add on upgrades and new business is flawed too. The rebates, package prices and upgrades pricing take forever to be put in place.

Everytime, and I do mean everytime, I’ve made ANY change to my level of service, up or downgrading, the ensuing billing recovery process was involved and extensive!

I JUST TURNED IN ONE SET TOP converter box to the local GTE Phone mart near me, and later received a bill for $250 for the now “missing” box! Also I was continually being billed for the box I had surrendered… and in spite of having retained the receipt!

BTW… adding or subtracting a converter box by having a tech come to your home is $25 for each visit.

Make no changes to your service level, is the best suggestion I can provide.

If you have other choices than VERIZON FIOS for TV, phone, and ISP, and they don’t suck… are customer friendly, and don’t outright lie to you…. Choose them. FORGET VERIZON FIOS…. Use ONLY as a last resort…. And pray thereafter things go well with the installation and billing.

The quality of the transmission is NOT worth the extensive frustration, and time you’ll waste trying to get back that which is your’s to begin with!

Everytime that it rains in Salem, VA...our phone goes completely dead...no dial tone or anything and when someone tries to call our phone all they get is a busy signal. I have called Verizon repair over and over and over again and they do send someone out to repair the line, but if it rains in two hours after they repair the line...it goes out of order once again. My mother is in a nursing home and I MUST have my phone available for them to call 24 hrs a day. Surely someone at Verizon knows how to fix this problem with our phone going out of order everytime it rains.