I am really pissed with Verizon. I tried cancelling my home phone with them for 3 times. They gave me the run around. Putting me on hold for hours. I haven't had a real phone for more than 6 months yet they still charge me for the service. Then when I tried cancelling "the bundle" cause of all the extra charges they add. They told me the bundle was $80, it ended up being twice as much $160. I was told I have to pay an early termination charge. On top of what my bill was. I had only had "the bundle for 1 month. Why do we have to pay for bad service? It should be illegal for them to charge us. I also have cell phone service with them. They did the same thing I've had a line for two years that I do not use they still charge me for it after I've made several attempts to cancel it. They have given me the run around. I am totally pissed off at them.

I was charged for ESBI, something I did not authorize or sign up for and after a seach on google, I found many complaints. Tried to contact and I can't understand teh operators at verizon{indian accent] and no way to email a complaint.

VERIZON WITHOUT PERMISSION OPENED A SECOND ACCT THEY SAID THE TOOK CARE OF IT NOW I HAVE A 1800 BILL ON MY CREDIT REPORT DUE TO THEIR ERRROR

Today I was shocked to see my Verizon FIOS bill that charges me $160 for two international calls that last 23 minutes total. I always use dialnopin.com calling card service and dial an access number to make international calls. Verizon FIOS triple play offered an international calling plan when I signed up the service online. I declined the service because I can make international calls using the calling card access number less expensive. I thought I don’t have international calling service with Verizon. I have been using cable companies’ triple play service for the last four years. I declined their international calling plan as well and I didn’t have international calling service with them.
After spent three hours on the phone with Verizon’s customer service and toll calling department, I found out I was wrong. They keep telling me that Verizon’s policy is that if you declined a lower rate international plan, and then I agreed to get the international calling service for a standard rate. Basically Verizon is actually going to offer customers a much higher and ridiculous rate (Verizon don’t call that a PLAN) if you declined what they called an international calling PLAN, and it will not tell you that. Verizon is setting up a trap for customers since some customers don’t want it to make a monthly fee and don’t like its high rates in their “PLAN”. Now if you kids or anybody in your house accidently dialed an international call (or if you think you called an access number of calling card and Verizon says you did not), then you will be shocked when you received your next bill.
Verizon said its policy is that if you declined a lower rate plan for international calling service, then you are going to get the international calling service for a standard rate, and there is no credit and adjustment for that charge. In order to show how ridiculous is this, let’s try the following example: I set up a website and put an advertisement on Google. The Ad says there is a promotion on my website that I am selling a 24” LCD monitor for $100 although the market price is $200. Now many people will come to visit my website and buy the LCD monitor. During the checkout there are 10 pages of “terms and conditions” in a box and below it have two buttons “accept” or “decline”. Many people will just click accept and buy the monitor. After that, the website offered Samsung 52A650 LCD TV for $1500 plus $500 shipping and handling fee. The market prices anywhere else for it is from $1600 to $2400. Many customers will decline the offer and finish the checkout for the $100 LCD monitor. One week later, the 52A650 LCD TV is shipped to your house along with the $100 LCD monitor and you are charging the standard price of $3000 for the 52A650 LCD TV without any shipping and handling fee. The customer will be angry and call the customer service, and the customer service representative will tell him that the website’s policy is as soon as you visit buy the $100 LCD monitor, you agreed to buy the 52A650 LCD TV as said in the “terms and conditions”. If you didn’t accept the promotional offer of $1000 for the TV and $1000 for the shipping and handing fee, you agreed to get it with the standard price. By the way, you agreed it in the “terms and conditions”. I believe I will get rich this way very quickly if I can rip off people like this legally.
Don’t you get it, Verizon? If people don’t accept your international calling plan, they don’t want your “international calling plan”, and they are not accepting a ridiculous higher rate “international calling plan”.

I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I phoned them to dispute this but they would not. It is still on my bill and I can prove I was incarcerated. The phone company claimed they did not receive my letter until July 4th. Which is a holiday. Yet they would not help me again. After that I moved in with my landlord in which I have service in his name but I pay the bill through my credit card, and through the internet I can check the bill through my e-mail service. A few months ago I noticed I was being billed for an answering service I never signed up for. I called them and the company refunded my account. In October I left for 30 days and put the phone on vacation. Meaning I would not have a phone bill when I was away, nor would I have service. I called them and reactivated the service and wanted to go with a plan for unlimited long distance calls for $48.00. Well I got a bill today for $120.00. I have not spoken to them yet, Verizon seems to always have errors at my expense. On the bill it is charging me for the time I was not here again, along with a service fee saying this NOTICE Your local toll provider has been changed from Verizon to Verizon on Dec.2, 2008 Charge is $3.91. I can not understand all this. Is there anything I can do or can anyone out there help me with this.