I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I phoned them to dispute this but they would not. It is still on my bill and I can prove I was incarcerated. The phone company claimed they did not receive my letter until July 4th. Which is a holiday. Yet they would not help me again. After that I moved in... read full review »