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Jim Spencer
December 19, 2008
Unsolicited text messages
I keep getting unsolicited text messages from Ringaza and am billed for them. Please have them stopped and reimburse me for the charges,
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angelina caracena
December 17, 2008
very high international phone charge
i had always an international plan so when my husband called from NJ to Manila, Phils for about 60 minutes, i was charged $275 + taxes which amounted to $300+ and when i asked why the charged was outrageous, they said that i did not have a plan which i did. i wrote 2 letters to them in PA and NJ but no response. I asked them if they can slice the charge to 50% they never answered. what do i do?
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Thomas
December 10, 2008
Charges for service I didn't request
Was charged fees for broadband (Verizon) which I did NOT order. Verizon messed up my dial-up Internet service with AOL and regular phone line as well.
I was forced to use a public phone and was put on hold every time I stated that I wanted the broadband charges removed. Emailing Verizon was futile as well, since it is automatic --- you get a general vague reply and no help whatsoever.
I also filed an online complaint against Verizon to the Board of Public Utilities. Haven't heard from them yet.
Verizon never fixed a static problem in my phone line and when I requested help, they sent a technician who stared at the box at my house for a few minutes before taking off. Verizon then tried to charge me 91 dollars for that little visit. I kept refusing to pay. I also kept complaining about it and eventually the charge was removed.
My advice is NEVER pay anything that you did not specifically ask for! Just pay the regular bill and ignore Verizon. If you pay for anything that you did not request, you can kiss that money good-bye right now.
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Pilogeya
December 9, 2008
DSL service stinks
I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.
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Richard
December 9, 2008
Poor customer service
I am writing this to complain about a commercial I just saw. Verizon Wireless has a commercial on tv that two females are sitting at a table and one asked the other 'Worst case senerio. If there was only one phone left who would get it?" The other girl replied that she would and the first girl uses a blowgun to shoot a poison dart into her friend's neck.
My 10 year old son asked why would someone do that over a phone? I'd like to ask you that too?
I am VERY disturbed at someone's sick sense of humor.
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pablo
December 9, 2008
fios
I signed up with a mailer starting all my services for 69.99 per month in September this year. So far i have received and paid 2 invoices, one for $400 and change and now a 2nd for $370, so far customer services says thats what it is, even though I have the coupon we first received. They just don't care.
They think they are too big to have any issues
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December 5, 2008
Fraudulent practices
I ordered Verizon 3 MPS DSL. The mailer said 1st 6 months free and second 21.95 with year contract for new customers. I have written 11 e-mails, visited local office, and been on phone 12 times. I got two bills for 74.56 each. This was a mistake. i mailed copy of flier to them. When you call they give you to someone in Nigeria who barely speaks English and reads from a script. Ask a question and they say wait let me finish and they lose place and re-read script. You tell them problem and they say we do not handle that and transfer you to billing. If you get through as 9 out of ten times you get hung up on after 20 minutes, you reach sales where you explain problem after they pitch phones and TV. They then apologize and say they have to transfer you and you get disconnected.
Now being 2nd month and they threaten to turn off (They have cell phone number and cannot turn off as they are as dumb as they sound) I gave 1 more chance and they did same thing. Tomorrow i am going to Comcast who i should have never left and for leaving Verizon will get the 14-15MPS for 29.95 a month for 6 months. They have no tech support, anyone who can help you, or know which way is up. Since they have no SS number my credit will not be affected but what a pain. I am 6th person to go back to Comcast. verizon is a rip off. they have no specials and when you get wrong bill no one can help. Stay away.
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December 4, 2008
Quality of dial tone connection
Verizon High Speed Internet connection is NOT available in my area. I currently use a dial-up modem for access to the Internet on Verizon dial tone service. Everytime it rains, I have excessive noise on my telephone dial tone, which in turn causes my dial-up speed of 56.7 to decrease dramaticly. It rained before Thanksgiving, so I called Verizon 611 repair, a technician checked my telephone line yesterday and said everything is working properly. Now, my dial-up speed is 8.5 after the repair. What can be done to improve the quality of my dial tone connection so I would have a better dial-up speed, up to at least 56.7?
Thank you for your attention in this matter.
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December 4, 2008
Bad service
DSL service terminated even though bill was paid. I got 4 different answers as to why after being transferred 4 different times. The customer service agents could not tell me why it was being terminated and they did not know how to restore it. I asked to speak to a supervisor and was transferred. Then disconnected. I was on the phone over 4 hours total and they could not give me a straight answer or solution.
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December 4, 2008
Bad service
I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. They say that the bill was emailed to me, which I never received. I am totally disappointed in Verizon.
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