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May 22, 2008
Cheats & scam
I've switched from DSL to FIOS service with a commitment from Verizon that they'll convert the old service into the new one and accordingly verizon activated my FIOS triple play on Jan 4, 2008. Though I received a payment request for the DSL in the 2nd week of Jan 08 but since the installation happened only on 1/4 presumed the same will get adjusted in my future bill and paid fully on 1/20. To my shock they sent me a bill for Feb 08. After spending almost an hour on phone reached a customer care agent and they've assured me that everything was taken care of and they'll send me a credit. As anybody I trusted that individual. But what to say about an organization when they keep on sending invoices after all these assurances. Since I didn't want to spoil my credit history talk to their customer care department again in Apr 08 and they've reassured that the excess amount that I paid will be credited back and also that no payment to be made. Within 2 weeks of that call I'm getting threatening mailers saying that they'll proceeding with some collection actions. I don't think anybody can save this company. I've not seen any cheats like Verizon in my life.
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May 22, 2008
Untrustworthy business practice
I have a very bad experience with the company called Verizon. I have been cheated 2 times. First, when I joined a home phone service. Their website said that no initial service charge and I joined. Guess what is in the next bill, I have been charged for the initial service fee. I called them so many times and an operator said ok we will refund no problem. Then in the next bill they refund the long distance call charge. The initial service fee still there. I called them again and they said that we never had any initial service fee waiver. I keep calling an try to prove from their website but basically they really frustrate me and I gave up and I paid and I terminated service. I said I will never have service with Verizon anymore. They lied and very dishonest and do not respect customer time.
Recently I am disconnecting my FIOS internet. I have been with them 12 months. I have the bills and I have paid 12 times. I called and request disconnection on March 17 2008. I joined March 23 2007. I have made sure and stated very clearly on the phone with the customer service that I should not be charged anything as I have paid 12 times. Even the last month I paid full but I just want to go out early. Remember I have paid full for the last month. 2 weeks after I got a bill 49USD. We called initially they can't explain what that is. I believe this is again their tactics to delay and hope that we forget. I haven't forgotten. I called again and they explain that the charge for early termination fee minus the credit as I haven't used up all the service for the last month. So they said 69.99 termination fee minus the credit so we charged you only 49.9. I said thank you sir! This is confirms that VERIZON has doing a dishonest thing. Today I do googling and search for "VERIZON rip off". I was not surprised that there are plenty already. Today I file a dispute to my credit card company that VERIZON has violated the terms of agreement and very untrustworthy. As the customer of Verizon I am very dissapointed with this company billing service. I do not think I will ever come back to VERIZON for any service. I hope their CEO or directors will read this.
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May 19, 2008
Terrible company!
On January 31, 2008 I placed an order for the FIOS bundle of television, phone, and internet. The offer included a "free" digital television. The installation did not take place until March 6th. Two friendly fellows tracked enormous amounts of mud into the house, but we were up and running. When I asked about when the free flatscreen would arrive, they said in about 2 weeks. It is now the other side of mid-May. No flatscreen. Many, many calls in to Verizon - who have assured me two weeks ago that it would be on its way by FedEx "right away".
Please note that calling them entails a wait of up to 40 minutes, hearing the canned message over and over again about how "your call is very important to us". Verizon only cares about my money. They obviously care little about the promises behind their special offers - I really feel "had" on this. Who knows if the promises flat screen will ever arrive? And who knows why they staff their customer representative bureau so badly that customers have to wait, and wait, and wait, and wait.
But they have my money, so what do they care...? I'm really fed up with these guys and their absurd and dishonest promotional offers.
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May 18, 2008
Billing scam!
I ordered the Verizon triple play package. Once I got the notice confirming my order my problems began. First they delayed my connection date two times. They put down a contact phone number that didn't exist which cause problems for the direct tv portion of the package. Now after not even 1 moth of service I get my first bill of 284.00 for what was promised at 99.99 a month for all three services. Verizon is a scam. I was put on hold for over 7 hours while trying to get to the bottom of my issues with no help... I was hung up on and ignored by the company. I finally got to talk to a supervisor who assured all problems were taken care of and I would receive credits for the first month... I guess credits mean over charging and lying to the customer. I never got a free modem like promised they are charging me about 60$ for the FREE MODEM.
If you are looking for good service and good customer service DO NOT USE ANY SERVICE FORM THIS COMPANY!!!
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May 16, 2008
Terrible service!
FIOS : Absolutely the worst customer service ever. Way too many chefs in the kitchen and no one can communicate with anyone else. DO NOT sign up for this service unless you're dying for a headache.
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May 9, 2008
What A JERK
this company has to be the worst! what the hell. i didnt even know i had an outstanding bill and all of a sudden this Kevin calls and calls like 20 times a day what happend to letting me a message and letting me call back!
i have never had a company be so RUDE AND JUST PLAIN A PAIN IN MY ASS BEFORE!
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May 4, 2008
Stole my money
I recently went to lunch with co workers, and went to pay for my bill. My check card was declined. I know i had the money so went online to view my bank statement. Verizon took 479.00 with out my athorization. so i called and they said there is no such payment pending..and i need to contact my bank. so i did. now its gonna take up to 5 days to get my money back. in the mean time everything is bouncing..and i cant get gas to get to work cause im in the negitive...
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May 1, 2008
not my bill fraud committed
i have recvd a bill fopr collections from afni yet h he charges are not mine i have been a victim of identity theft. i gave made my complaint to the police dept mycase number is 08-2551 for ionvestigation. i have also put a fraud alert on my account as well. i would like for the charges to be completely taken off my credit as it is not mine i do not live in new york city nor have i ever nor do i know anyone in that area i have left my contact number for future questionsthe afni acct number is 27437808-2 the creditor acct number is 7168545325309 the balance they are owing is $400 there billing adress is bldg 1 apt 201 170 7th street buffalo ny 14201
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April 30, 2008
Scam don't pay bill
My husband recieved a letter from AFNI collections stating thet he owes for a Verizon bill. He called the 800# and the lady said that he is responsible for the bill because his name is on the bill. My husband told the lady that he never had a phone in his name at that time. She did give an address where he once lived. What we don't understand is why they are sending a bill for a phone that never existed at that resident. He did tell the lady at the end of the conversations that he is not paying for the bill and if they have to they can take him to court...PLEASE understand that you are being scammed for a bill that should have never been billed to you...
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April 28, 2008
FRAUDULENT CHARGES
I was angry to see that i received a email from my credit bureau stating someone tarnished my credit report with negative infomation. When i investigated it further, I found AFNI had put the information on my credit report with. After calling them, this was no doubt a fraudulent account with Verizon, but what frustrated me more was that this was handled poorly, there was no attempt made to contact me at my correct address before it was put on my report, there was a fraud alert on all 3 reports but was overlooked. What was worse was the way the call was handled, their professionalism and the service reps' lack of knowledge and repsect. Overall a bad situation. I had to ask for a supervisor to handle the call! and now that i see that i am not the only one with this issue with AFNI and their fraudulent accounts, i feel that the Better Business Bureau should investigate these complaints with both AFNI and Verizon
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