Verizon and its abusive collection arm ER Solutions continues to destroy people's credit with their unethical and what is probably illegal "early termination" charges. Someone in our state and federal government needs to do something about these abusive corporations and their very nasty unethical collection agencies and STOP THEM NOW. Charging hundreds of dollars to terminate a TELEPHONE contract is amoral.

I just got another bill collection from a company saying i owe 326.11. I get one like every year and I have not used verizon since 2001 for a cell phone. And i remember on the contract I signed it said I would only pay for quiting contract. These bills are haters and they ruin my summer every year. This time they disguised it like I was getting a check from a settlement. The bill is a 714 area code and I left that area in 2000 and kept tabs on my bill because the real phone company, whoever it is, gets all of the information before you get away.

Verizon DSL had billed me for a charge beyond my service cancellation date. I called customer service who agreed to reverse the charges on my Verizon bill. Further to that I did not pay the extra charges that were supposed to be reversed.

Now I had canceled my service in March 2007 but to this date the credit amount has not been applied by Verizon. On repeated calls to customer service, I am only told that the credit amount will be applied in 1-2 billing cycles. Its has now been over 2 billing cycled but the outstanding amount still continues to show against my name.

To top it all Verizon has shamefully added this as a collection item against my credit file. I was shocked when my credit score fell by over a 100 points due to this.

I again called Verizon only to be told that they are in the process of applying the credit amount and will be done in about 1-2 billing cycles. Even though it is established as a fact that I do not have to pay any amount to Verizon, they have refused to remove the collection item from my credit file until the balance on their bill shows zero.

I have even talked to the customer service supervisors who have shown absolutely no interest and initiative in prioritizing this issue and bring it to closure and are extremely content in saying that 'we have taken up the matter and will be completed in 1-2 billing cycles'. I would rather go without a phone and Internet connection than subscribe from Verizon ever.

A few months ago, while on the phone with Verizon I was asked to enroll in One-Bill to combine my land line and cell phone on one bill. I said OK. I had recently just paid my current cell bill, but when the One-Bill started, I was charged again for the cell phone. The amount is $110. I disputed the mistake and for 3 months I was told I wouldn't have to pay it and to ignore it (it kept appearing on my bill anyway). So finally this month I get my Verizon bill and guess what, they charged me for the $110 they said they wouldn't (my account is auto-billed, so it is now in their pocket). So not only did they screw up and charge me twice, they can't seem to understand what the issue is and why I am so furious. Now they said it will take another 6-8 weeks for them to look into it again. OMG, Verizon has the WORST customer service of any major company. After sitting on hold for 20 minutes, you end up talking to 2-3 people until you realize none of them have a clue what is going on. And they aren't even open beyond the normal Monday to Friday 8-6 hours. No nights or weekend hours for Verizon's precious billing department.

So here's a lesson. If Verizon can screw up, they will! And good luck trying to get it resolved. I'll be amazed if I ever see my $110 again.

My wife and I have been having the Verizon wireless service for almost a year now on a 2-year agreement. My wife carries a Motorola Q phone and she recently took International roaming service from Verizon so she can be in touch with her clients while traveling abroad.

When she took the International roaming service, Verizon even offered us a plan to make local calls in the country she was traveling to. However, we decline but we did take the International roaming service to receive calls from US and to make calls to US from other countries.

When she reached the other country, she was able to receive calls from US but she could not make outgoing calls to US. So I called the Verizon support center and asked them what could be wrong. To my utter surprise they told me that Motorola Q was not an International phone.

Uhh!!! I told them than how come she is able to receive the calls from US? I did not get any definitive answer. All the support person said it is not international phone and he could not helped.

My question to him was then why they did not inform us when they enabled the international roaming service? They could have warned us prior to leaving US that the Motorola Q would not worked.

I am very disappointed by Verizon and would like to get out of their 2-year agreement.