I have verizon pay as you go, and I get a notice today 03/11/2011 @4:53pm that I need to renew my account on some text bundle and before I finished reading the text, flycell took my money off my phone and applied it to thier stupid bullsh*t account that I thought if I want replinish that it was my choice to do so if I wanted, boy they are a rip-off company I didn't know that it was legal to steal peoples money shoot if thats the case I want to start my own business and steal from consumers too its bullshit I dont have money to throw away the money I had on my phone was so my son could contaact me well so much for that, hopefully he wont need to because i cant afford to put money on my phone thats why i gat a pay as you go phone i didnt think a company could take your money without asking or just waiting until i could afford it i hate this f***en phone company i want my money back a**holes

this phone company is wack

I have been with AT&T for a very long time, to many years to count.
With Verizon comming out with the Iphone4 and to see what how their pricing stacked up with AT&T I went to their store in Stockton on Pacific Ave. I walked in and it was not busy, I grabed a pamplet to see their pricing and it looked to be the same pricing with less options on the data plan. I was asked by the employee behind the counter if I had been help and I said no, we talked for about 3 minutes about the Iphone4 and the pricing. He asked for my name and I gave it and he said I can't help you, I asked why he said you need to check in at the front on the kiosk. I said why would I need to check in, he said so we can take people in the order that they came in, I said I'm the only one in here and now you wont talk to me anymore until I check in at the kiosk? He said yes, I said well then I will not change from AT&T to Verizon and walked out.
This tells me that Verizon is not into customer service or growing their business, I find it odd in this climate (economy) a business would turn a customer away. The Verizon employee was not rude other than not wanting to speak to me, just Verizon has very ignorant rules on how they engage their customers, this is bad service Verizon wake up and pull your head out of your back-sides.

Upon noticing unauthorized charges for services I neither request nor received "14.95 for Info Techno MthlyFee" on my VERIZON home phone bill for November 23 and Dec 25, I contacted Verizon on February 16 at 1-800-837-4966 but was told that they have no control over refunding services on 'that portion of the bill' which is controlled by a third party vendor. This is after Verizon had already charged my credit card for those "miscellaneous services"(I am enrolled in autopay and so did not notice the charges until January).

Verizon rep directed me to another number (866-421-4816) which just rang and rang, until I found another number (877-257-2455)by googling "Verizon scam" at which time the representative told me that it would take at least 2 billing cycles to complete the credit. Since this was fraudulent activity by an unscrupulous company, I am not about to trust them by waiting until my credit card dispute mechanism has lapsed. I will be disputing the charges directly with my credit card company if these charges remain at the end of 29 days from time billed.

Upon further research it is clear that unless a customer specifically requests a "block" on their account, Verizon lets third party vendors hi-jack your account with bogus charges. This blocking option is not available or mentioned unless you specifically request it. The Verizon customer service did not even mention it when I called to complain, I had to specifically request it (after reading about it on the internet)!

Since Verizon charges my credit card directly, this makes them complicit in FRAUD. I have since cancelled autopay since I do not believe Verizon is a company that can be trusted with my financial information. I shall be watching my bill like a hawk and will not hesitate to cancel.

Verizon should be protecting its customers from fraud not assisting in it.

Saturday (5 Feb 11) morning when I needed to complete some work-related tasks on my personal computer, I was unable to connect to the Internet. Because not being able to connect is an on-going issue in our apartment complex, I thought that the issue would be resolved within a few short hours and so I kept trying to connect throughout the day. Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately that I needed a tech right away so she connected me to the tech office. The tech office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon techs do not make house calls when customers are available (evenings) I decided to switch my service to Comcast - which I did. From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. Vaughn. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, that he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early. I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor - who of course, was not available. Mr. Vaughn related that a supervisor would call me back. When I asked how long it would take for them to call back he said, "sometime between 24 and 48 hours." I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.