My internet service has gotten worse with Verizon since a price increase some time ago. Half an hour wait for customer service has meant that, in months of trying, I have not been able to get through (I have a job.)

Today, determined to get some resolution, I spent more than three hours, most of them on hold, to get service. I was hung up on during the first call when I refused to accept that a non-branded router was the problem, even after the technician had confirmed that the line was problematic. I called back and, after an interminable wait, the second technician says the same thing and tell me that a technician needs to come to my home.

Great, except for losing a day's wages to wait and being told that if I miss the morning phone call, no one will show up (I guess going to the bathroom until I get that call is out of the question.) Further, I have no confidence in this, as yet, anonymous technician. When I put this service in at my current residence six years ago, I lost two days wages when no one showed, and another day when the technician came and could not resolve the problem. At that point I went out to the DMARC and fixed the issue myself. I am an IT professional and had spent hours trying to explain the issue to folks who insisted that I did not know what I was talking about before just doing Verizon's job.

There are several good reasons I stick with DSL rather going to cable. I save $15 a month which, in this economy, is nothing to sneeze at. Most importantly is the difference in the technology between DSL and Cable. DSL is more secure than cable and it not a shared line. For that reason, the speed should be more stable; though in high customer areas, the line can saturate and slow things down (also an issue for Cable.) Cable companies have also taking to monitoring and limiting download capacity. Lastly while both the phone and cable industries support monopolies, the phone company is not trying to cannibalize (and control?) all media (at least not yet, not sure what the Google-Verizon deal will mean in the long term.)

Having said all that, if Verizon can't right my ship, I will have to start looking elsewhere. Hopefully a small DSL provider or, as a last resort, Cable.

Verizon, with who I have never had an account with, sent me a bogus bill for $138.74. When I refused to pay it and asked them to send me an explanation, they sent the bill to I.C. Systems, Inc. (a collection agency) to try and get me to pay it. I have no idea what this bill is for nor will Verizon provide me with any information. It's as though Verizon thinks that if it sends out a bill to anyone, they will automatically pay if without question. I am NOT going to pay them or any collection agency that sends me bogus bills. At that rate, everyone who owns a business could send me a bogus bill expecting me to pay it. Now, erizon owes me $5, 000 but I am not going to tell them why or for what, I just expect them to do the same thing for me that they want me to do for them. Send me the money without questions.

CUSTERMER SERVICE IS THE WORST.THEY PUT YOU ON HOLD 30 MINTUES PLUS THEN HANG UP ON YOU.THEY HAVE NO IDEA WHAT THEY ARE DOING. THEY SAY THEY WILL FIX PROBLEM BUT DONT, I HAVE CALL 12 TIMES FOR ONE PROBLEM, STILL NOT RESOLVED, MY WIFES GRANDMOTHER, IS ON A HEART MONITOR THAT IS HOOK UP TO THE PHONE LINE, THE PHONE LINE IN DEAD, I CALL.PUT ON HOLD, GET HUNG UP ON 3 TIMES, OTHER TIMES THEY SAID ITS FIX PUT STILL PHONE LINE IN DEAD. DO NOT CALL 1800VERSION IF YOU HAVE VERIZON DROP THE SERVICE IF YOU CAN BEFORE YOU HAVE A PROBLEM -THEY CAN NOT OR WILL NOT HELP YOU

My home phone line was down. When I tried to call to get help I found it almost impossible to get a real human on the phone. I had to lie to the robot that was giving unclear questions, forcing me to give incorrect responses. Once I lied and actually was put on hold I had to endure 10 minutes of horrible static filled music. After 10 mins of this an actual human answered only to put me on hold for another 10 mins with the same horrible music. I finally reached a human who I refused to give any info to until she heard my complaints. She too eventually put me on hold for an additional 10 mins of horror until I hung up. She did take my cell number and promised to call me back if she lost me. Well I am still without my home phone and my sell has been dormant!!! How do I get this fixed????? I've never really had an issue with Verizon but this customer service bites!!!

I have just upgraded my DSL service from 3Mb to 7 Mb with a Verizon DSL and phone bundle and agreed to a 12 months contract for that bundle but after the upgrade I am only getting 1 Mb of service and internet connection became unstable and kept dropping off line. I called Verizon and their agents kept asking me to wait for repair, which I did for almost a week now. Instead of fixing the problem and hearing my concern, my calls to Verizon now take at least 15 min before any of their agents even pick up. I only call once or twice a day to hear the progress on the repair, but is being treated like this, so I searched around and found a Time Warner cable service bundle which is a good replacement for the Verizon bundle.

Can I switch over without being penalized, since Verizon is the one who breach our contract in the first place for not delivering the service?