went into verizon store in massapequa new york to have one verizon phone transfered to another allinformatio to be installed including photos and video one tech told me nothing would be lost .Guess what my photos and video of my grandaughter learning to swim playing with my grandsons and all around beautiful tines were on this phone talk and laughs with my grandaughter who is 5 going on 35 healthy and smart .If she wasnt around at times I would view video of her learning to swim in our pool or just talking and watching her grow. The photos and video are gone thanks to verizon techs who really dont realize the funkI went into today with tears in my eyes I could not understand how a company as big and smart as verizon could be so disconcerned about feelings of a grandparent. Thanks verizon for destroying those memories I will have more with her but those were pop and francesca memories.By the way the phone it was transfered to didn't work either back up your memories people because verizon doesn't care

Agent "Chris" was more than happy to sell me new phone and wireless service. I was ASSURED that everything would be in order before I left the store. Service was transferred from Sprint. I was Lied to and the service I needed is still not in place.

International calling (also advertised in brochure) was a must due to family living there. Per agent, no problem, also shows on sales slip. When I tried calling my parents, had no service. Must have 90 days of service with Verizon to qualify. After talking to several agents finally got access for outbound calling but nothing else. Paying $1.49 per minute instead of the 7 cents the agent/and brochure promissed. Per phone rep, can't do anything for you, have to wait 3 months.

Agent "Chris" informed us that the service with Sprint for phone and data card was cancelled by him, however, Sprint states, nothing was done. Still getting Bills from Sprint for Data Card. Thanks Chris!

Agent "Chris" informed us that Verizon has a small window antenna to boost signal in the country. When I went back to get this the sales person told me that there is no such thing.

When I filed for the rebate on the data card and phone, received a card stating "Not eligible". Thanks Verizon
for the lies you told me and the lack of Service I received so far. None of your phone agents want to do anything about my complaints and the store is 45 minutes away. Agent "Chris" personal phone number doesn't even accept messages.