My Dad had a prepaid Verizon phone. He died shortly after paying Verizon $181.00. We tried to get the phone disconnected and the $160 left on his account refunded. Verizon refused, stating that if the entire amount of the original prepayment was still on the account, they could do it, but since some of the money was used, they cannot refund ANY of it. "It's ONLY $160.13, " they responded after the 5th phone call.

WOW. They must have a lot of other people's money to throw around!
I'm accountable for my Dad's estate finances, and must personally account for every penny that was spent, or misused. So I'm reporting that Verizon stole $160.13 from my Dad's Estate.