I believe the Company store located on the Dawsonville Hwy in Gainesville Ga needs to be investigated. I just got through talking with a tech support person and he advised me that the 6 times I had gone to this store about problems with my Driod phone were not documented in my account. I explained what my phone was doing and that all I wanted was to be able to trust the phone I was paying for and he stated he did not understand why the store did not respond more positively to me. I am going to another store tomorrow in hopes I will be able to get a phone I can trust there. I also just found out from my wife that my oldest son had been charges $50 twice by the same store when he went in to get a problem with his Casio Brigade corrected. the online tech support person never mentioned any $50 fee for correcting a phone sold by Verizon. I intend to post every place I can post online about this issue until someone convinces me this problem is corrected. I have been a Verizon customer and advocate for over 5 years. I do not believe that simply having the best calling network is a good substitute for bad customer service. To me the best customer is the repeat customer. I did not know business was so good that Verizon could afford to lose customers because a company store was run by employees more concerned with their commission checks than the customers satisfaction. Until convinced otherwise I believe my son was robbed by this store and I was treated so poorly that I almost changed providers.