Hello ! I recently called the customer service and asked to be helped with my situation and the rep was very unprofessional (Name: Merrile) she wouldn't give me her ID and she refused to transfer me to her supervisor. After being a customer of verison for almost 8 years I didnt appreciate her attitude and the way she handled the called. After she hanged up on me I cried and I couldn't belive that I had spoken to a verizon rep. I suggest you take this and seriously and may be train her so that she learns how to speak to customer.
Moreover my contract was extended without me knowing ... I think i should sue verizon...

Lost 50% of my hearing about 4 months ago. My phone doesn't have t4 that I need to use it as a remote for my HAs and to hear on it. I have the fascinate (m4) and not able to upgrade until next year. Nobody is willing to help me get an upgrade without paying full price! I pay over $250 a month for cell phone that I can't hear out of. Nic!

My husband and I had 2 phones with Verizon and decided to cancel one of them. We canceled the older of the 2 phones and kept the new phone with them. 2 months later I get a bill for an early termination fee for Verizon because they attached the 2nd phone had swapped upgrades with the older one making the contract attached to the cancelled phone. So I'm being charged a $350 fee for terminating an enhanced device for cancelling an old handset that barely sent text messages despite the fact that the "enhanced device" is still under service with them (they closed the account with 2 phones and created a new "account" with the single phone making it even harder to trace through and just causing them to say that the contract was to the account not the device). I had one person credit back the charge to the account only to have a superviser override it later to deny the credit and just automatically bill my credit card. I haven't had any luck yet getting this resolved.

This is the email I sent to Verizon Customer Service.

I would like to tell you flat out that your website and phone customer service sucks. I dropped my phone display was not working thought I better get a new one. Only 5 months left in contract. Only way to get a cheap phone is to renew early. So I go online to do upgrade. My credit card has Canadian Postal Code. I live on border and commute to states every day. So I go and get a Verizon gift card. My total due online is $24.94 and gift card had $50 on it. Enter gift card info to pay comes back asking for credit card. Online chat has no resolution. Talk to phone customer service two days in a row both conversations end in me being transfered to a department that is closed because the operating hours are over. What do I have to lose, I take phone apart per youtube video reconnect and assemble and phone works. Now it only has to last 5 months and no I don't plan on sticking with Verizon. I wasted two days trying to upgrade and renew a contract. On top of it you got rid of $64 Global Data Plan, and I here the $29.99 plan is not going to be unlimited data. And New Every Two Year is going away. Can you guys screw it up any more. Please don't call me to beg me to stay. I just wanted someone to know what was going on here. I answered you automatic customer survey and the poor agent got a horrible review that is a reflection of Verizon. Oh and I could not charge it to my account because you guys disconnected our phone because supposidly we did not pay out bill on time when we did and something screwed up in your accounting system. Thank God you service sucks because i would be stuck in another 2 year agreement right now instead I fixed my phone and October is the light at the end of my tunnel. You probably won't read this far anyway since you have so many customers so what one disgruntled one matter.

I received a telephone call from UCB for a collection.
The agent told me that I owed a debt to Verizon in excess of $600.00. I told the agent repeatedly she had the wrong person but she was very persistent to the point of harassment and finally threats concerning my credit report. I initially believed it was a scam but since the agent seemed to have my social security number I called Verizon. Two frustrating hours later, after speaking to several "customer service" agents and supervisors and being transferred to several "pass the buck" departments, non working, incorrect numbers and extensions, I found out that on October 1, 2010 an order for three phones was placed via "tele sales" with my name and social security number. The three phones were never shipped and service never activated because "the address did not check out." This is according to a Verizon supervisor by the name of Ms. Harris. She had no explanation how a charge of $552.14 accumulated for phones that were never shipped and service that was never activated. Ms. Harris suggested I contact Verizon's Fraud Department the next day. I had already spoken to a person in that department, before it closed for the evening. This person told me it was "outside collections" and had nothing to do with fraud! I called the Fraud Department the next morning and had to leave a message. Nobody called me back. I called again and spoke to Nick. He did not seem to like the questions I had about this fraudulent order and accused me of being "combative." He gave me information about the original order that was not true. He did, albeit reluctantly, indicate that he would take care of the problem.
After I hung up with Nick, I contacted "Wirefly" and was surprised to find out that the original order had been flagged by them as potential fraud. Verizon, nonetheless, proceeded with it after "the address checked out." It happened to be the address of one of the local Arby's restaurants in Heber City. I have no idea what kind of a credit check was performed. While my name and social security number were used, the date of birth and address were incorrect. Nick told me no credit card information was required with the initial order because there was "no charge" and that is incorrect. Credit card information was provided with the order. I suspect the credit card did not check out either. The date of birth is incorrect, the address is incorrect, credit card information is incorrect. I don't know what makes anyone think the rest of the information is correct? Let me guess, the person who placed the order never called to inquire about his/her phones? What are the chances this is a legitimate transaction? I do not know what Verizon's policy is, or if there even is one, regarding potential fraud. It seems to me that Verizon's Fraud Department should have reviewed this transaction. If they did, they need training or retraining.
I am not certain if, when and how this order was linked to me and my account. The bottom line is Verizon sold my personal information to a collection agency without due diligence.
I was violated twice, once by someone committing identity theft and the second time by Verizon, who sold my personal information to a collection agency.