I ordered glucosamine for my dog from this company- which i had done once before with no issue. but this time, they held an extra $35.96 without alerting me as to what this was for when i ordered, nor is it on my confirmation email. when i called, they told me its a "new thing" they are "trying" called a "booking fee". they couldnt even explain why they are now doing this or how they came up with that figure or why i wasnt informed of it when placing my order- when i ordered, there was no notification of such a fee indicated.

when i called to inquire & complain, they said a supervisor would call me back- no one ever did- but i wake up today to find not only the $89.90 hold on my account ($53.94 is what i should be charged for the pills), there is now an additional $53.94 hold on my account. So a total of $143.84 is being held via my debit visa card- meanwhile i dont have enough money to cover a pending check because of their haphazard billing practices. Who gives them authority to keep making these holds on my account? i only authorized $53.94 - not all this other mess.

I will never order from them again- i would be better off going to the store & paying more off the bat than dealing with this aggravation. do you have extra money in your accounts to leave in limbo for several days like this? i sure dont, especially these days.

The worst part is, they dont seem knowledgeable of their own billing process (otherwise they could have explained it to me yesterday in a logical way), and on top of that they dont even seem to care that their customer is sitting out here very upset & angry- which is evidenced by the lack of courtesy to call me to work this out. I emailed early this morning & asked for a call back when they opened at 8am central, it is now 6 hours since i have emailed and 30 hours since i called & was promised a call back- and no reply to the email to even acknowledge that i still have concerns, nor a call back from yesterday or in response to my email. its unacceptable to ignore an upset customer in this manner.