DONOT BUY VIRGIN MOBILE MIFI, IT IS A HORRIBLE INTERNET SERVICE PROVIDER, NO TECH SUPPORT OR AT LEAST NO ENGLISH SPEAKING TECH SUPPORT... HORRIBLE.. WASTE OF MONEY I AM TRYING TO GET MY M ONEY BACK THE SO CALLED COMPANY IS GIVING ME SUCH A HARD TIME DUE TO THE STRESS AND BULL I HAVE HAD TO DEAL WITH I HAVE RETAINED A LAWYER .. YES I WILL BE GETTING MY MONEY BACK PLUS SOME .. PEPLE DONT LET THEM GET OVER ON YOU..
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03/10/2011 I spent 1 1/2 hours with tech support, explaining that I purchased the "used" Mifi from another customer who did not provide the necessary information needed to access the account .. Long story short, after 1 1/2 hours, they just added the top up $$ to the account.

03/14/2011 I spent yet ANOTHER 1 hour with tech support, explaining the SAME yet NOTED information on the account, and STILL no SUPPORT.. Clerk keeps saying, Im sorry without the 6-digit pin I cannot help you, nor can I apply the top up Prepaid info, because of the 6-digit pin.

If you want a mifi2200, purchase DIRECT from SPRINT, or another tech support service, that CAN ACTUALLY give you SUPPORT for what you have paid for..