Orders a 19.99 phone on the Virgin Mobile site last week. I put three with my prepaid card three times. It did not work so I ended up calling the store where I got it from and the card company and they sate it wehnt through three time which would mean the three phones would be here in 3-5 days which the fifth day was yesterday and I did not get the phones and no FEX Ex, nothing. Nothing came as I knew something was up with this when I called up VM and got a live person and they said they had no record of me orderign the phones which is a lie. Duh the card company and thye store has a record of me ordering. Stupid moron! I talked to someone else who states my things would come by Fed Ex yesterday and nothing came. I had someone else talk to another person and they are investigating the matter and would call back within 3 days or so and its been a few days and no one calls! I tried emailing them and their site does not work. I got an invalid URL or something and I tried emailing them before this happened and I got the run around and the emails didnt help at all so I eamied them back they did not email me back. I want the phone but do want my refund as I should have gotten their phone via store. This company Sucks. Do not go with them. They steal your money even if you don't get your phoenes and never ever order from their site. Their site sucks and you get ripped off which is what Im dealing with right now and they will NOT refund your money unless you talk to your card company and a friend sais I guess they will talk to them and all, but afraid they wont, so dont use their website. They suck and your card may not even go through eventhough the store or company may have records and the company doesnt which is complete BS. Im thinking the next step is to file a complaint with the FCC an BBB is this doesnt get solved soon. This is rediculous and I hope you all don't go through with this. I even recommend going with their company as their Customer services sucks, they lie, steal, etc and Im def. thinking of going with another company. So dont do biz with this company. They suck and their customer service will give you the run around like they did with me so I dont recommend this company at all.

Been with Virgin Mobile about a month and so far every weekend I have tech difficulties with my phone not having service, I am on the $25 plan for unlimited text, data, web, 300 minutes of calling and every Thursday or Friday my service stops and I cannot send or receive calls, data, msgs or even log into my account. I call and report the problem and they expedite it to their main office and it takes 4 days to find out why I have no service so i am without a cell phone for 4 days every weekend. During the week days it works fine then comes the weekend and no service for 4 days and thats if they can figure out the problem. This is getting very frustrating and I am looking for a new provider and will be stuck with a useless new $90 VM phone!

I signed with virgin mobile telephonically during July 2009. The sales person offered a free computer phone where I will only pay for the airtime consumption only. For the first 3 months all was well. The airtime they offer me is R 600.00 then I pay for what I use. During November or December last year I had a debt of >R 1, 000.00. When I questioned they reversed the debt.

Since then they debited me with itemised billing which was never mentioned before. I called and complained. It was reversed, and confirmed as error, for 1 month then it came back again.

I noticed this when I was about to sign another contract for my younger sister. I called again cancelling the deal for my sister, requesting them to fix and permanently stop charging me for itemised billing they agreed is not part of the package.

I thought the second deal is off because they never even sent the phone but to my surprise they are now debitting R216.00 from my Nedbank account. It could have been better if the phone was delivered.

With the existing contract they continue debiting me with itemised billng and when I call they apologise and promise to remove it.

I thought I was falling for virgin mobile services but after this, I regret I ever accepted to have a deal with them.

Regards

Mrs Kutala Jumba

I had a virgin mobile phone as back up just in case. I rarely used it but always kept money on it. Then I try to use it yesterday and get a message even though I have minutes and money on it I can't use it unless I add 20.00 every so often. Bull**** how can they cut me off when it has money and moinutes and on top of that you can't talk to a live person, are on hold for litterally hours while your minutes tick away. The fcc should shut them down, they are scamming your money away.

Last month Virgin Mobile credit card system kept rejecting my Credit Card. I had made over 20 attempts using my credit card to get my service reinstalled. It finally took me 2 weeks to get someone to help, I had to call a corporate number to the publicity department, on May 17, 2010, I left a message. I was called back by a woman name Jane or Jan from a Eastern Washington area code. She promised me a free months service and A $20.00 credit to purchase ring tones and graphics. She got my credit card to finally be accepting by Virgin Mobiles system. Now Virgin Mobile refuses to honor the promise of the free month of service she promised me. Corinne, the woman, I talked to today said that she no longer worked for Virgin Mobile. Whether or not she works for Virgin Mobile now I believe that Virgin Mobile should honor the promise of a free month. I talked to several people at Virgin Mobile before she helped me and had not gotten any results. I was promised that it would be taken care of by several people and would be called back, guess what no one called me back but Jan/Jane.