Took out a contract on 220808 because of package offered and we could port from Mtn. Had to port as business number has been in exsistence for 10 years.First tried to port in January then in February were told that they were doing maintenance could not port. They tried again in March and were requested by the Shelly Beach branch to try again in April. I sorted problem out and requested they try again in May was not done .Handed the phone into Shelly Beach branch on 16 0609 stating that they cancell the contract and debit order.Have had to pay for both services so as to not lose the number. Were then given contacts at head office to sort out this problem then the head of the porting department phoned and said that they were now ready to port me and told them not interested.Nathan Williams assured me contract and debit order would be cancelled and R 2088.99 would be reimbursed to me and they would sort out the problem with Trans Union that Virgin had instigated for none payment . Last heard from Pinky Mnisi on 190110 apologising for bad service and telling me that they had the phone and Claudia was now going to sort this out and keep me informed. Have heard nothing to date.

Enough said. And that is enough to get me to change to another service provider that does.

My account was closed in December 2009 but I am still being billed. I have called in multiple times and each time the person says it will be sorted. I can never speak to a manager because 'she is currently out of the office'. Reference number 2472512. I closed my account because of the sheer incompetence of the organisation and it seems my fight will never be over.

No one at VMSA is interested in the problems they create. They are all very helpful when it comes to signing a contract with them but the minute anything goes wrong they are quick to pass the buck. I phoned repetiviely in order to speak to someone that would assist me and nothing comes of my phone calls.

Eventually I posted a complaint on Hello Peter and that evening I received a call from Fiso Tshivhandekano apologising for the inconvenience. As I explained to him, an apology does not sort out my problem. I told him that I would e-mail through the entire history of my problems with VMSA which I did on Wednesday morning as well as e-mailing Colin du Preez (head of complaints) and Priscilla Mpuru (head of accounts & billing) however I've received no response from any of them.

The customer service at VMSA is shocking and I will keep at this until it gets sorted. I will keep going until I get to Richard Branson himself if need be - alternatively, I'm sure the newpapers, facebook, etc. will be keen to know how VMSA deducts incorrect amounts from people's accounts and doesn't reimburse them. This is theft!

I have virgin mobile for my cell phone provider, and its pay-as-you-go. so i have an option to charge my debit card whenever im low on money.

So two months ago, i got a charge on my bank statement for $21, but i didnt recieve any credit or anyhting. so i emailed the comany and asked what it was about, and that i wanted my money back. they said they have no record for the charge, so i cant get my money back. so later I emailed them again and asked, hoping for a better answer, and they told me that nothing has changed since the last time i contacted them.

how come they can keep track of my complaints, but not of when they charge me random fees. and in addition they claim to have live costumer service, i've called numerous times and never once heard an option to talk to a person, always a computer.