Virgin Mobile sent me an e-mail to let me know That I needed to top up by a certain date. Well trying to take care of things promptly I went ahead the next day and topped up. It was 11 days early so I lost 11 days! Instead of virgin Mobile starting with the last day on my old top up card they started right on the day topped up:( When I contacted them (several times) they were not helpful and close to just plain rude. One e-mail said there was nothing they could do...right...one e-mail even said and I quote "Well you got what you paid for." Huh, I lost 11 days ...how is that getting what I paid for...returning my 11 days would have been the right thing to do, but they were not interested in doing the right thing:( So disappointing. Poor customer service and poor business practices.