Today, 1 day short of my 1 year annual service, I called Vonage to cancel my account. I called today, rather then the annual date because I did not want to be charged an extra month's service fee. Speaking to the representative, I made it clear that I wanted to close my account on the condition that I would have no extra service fees or cancellation fees that were not apparent in my original contract (aka $39.99), and that I needed to know before the account was closed what the cancellation fees would be. I asked the representative 3 times distinctly, and she refused to give any answer. The rep persisted in trying to get me to buy new services, and I refused, saying no I want to cancel, tell me what the amount of the cancellation fee will be, or if there was one. She evaded this, and put me on hold. During the time I was put on hold, conveniently the call was dropped. I immediately received an email stating that I was being charged $98.46 to close the account. Now: 1. I did not approve the cancellation, because my canceling was dependent on the conditions and amount of the cancellation fee. I would have canceled the account tommorrow, if I knew I would receive an extra service charge. 2. According to the customer service reps who I called back to explain and rectify this hidden charge, I was being charged $50.00 for the router they issued because my service had not lasted exactly for a year. Now I was paid in full for service for the entire year, and my call was an inquiry, one day shy. I am aware there is a $39.99 fee for canceling the service, but to cancel my account without disclosing the extra $50.00 charge is utterly deceptive. I was charged over $40 when I opened my account, which covered the expense of the router. I called the customer rep service back twice, and was stymied, refused contact with a manager, and refused any transcript copies of the conversation I had with the representatives. Reading from scripts, they refused to be of any help. When you figure in the hidden expenses, Vonage is actually no cheaper then your average home phone line service as advertised. I would not recommend their service to anyone and while I know this is a nominal sum, I feel cheated non the less.

Used Vonage for almost 6 Years and cannot complain about their VOIP Service however having Cell Phones made the use of VOIP unnecessary for the time being. Canceling Phone Service with Vonage is just as bad as AOL Hell. My Vonage Phone Service was always paid one month ahead and i expected to keep the service for the remainder of the time/month it is paid for but in order to keep the service i already paid for, Vonage insisted i call them the day before the next monthly service cycle begins claiming this is a Federal Mandate for Customers to call one day before the cancellation date begins or they will bill me again but i insisted it is their job following proper procedure and if they disconnect my VOIP Service at the moment of cancellation i expect them to reimburse me prorated. Well i canceled my Vonage Service and was disconnected the same moment. Vonage just closed the door to ever have me again as a customer and the same goes for many former Vonage Customers and You folks can take this to the Bank, this is a Class Action in the making. Vonage is just another Corporate Thief stealing from its Customers.Now just got e-mail from Vonage for a cancellation charge of 39.99 Dollars which they did not mention when canceling the service.

I signed up with Vonage in able to work from home and dial accross the country for a lesser price...3 months later my company closed so I no longer needed the service as we only use cellular and have no need for a home phone. I was given the run-around and had 39.99 a month taken out of my account for 6 months!! They would put me on hold for HOURS and then tell me they were unable to cancel...transfer me...put my on hold...it was endless...AND I was told initially that the service would be 9.99/month as oppossed to the 39.99 a month they were charging. When I FINALLY cancelled the account I asked if there was ANYTHING else due $...and I was told that as long as I returned my router I had no more money due. I returned the router and thought I was done with Vonage until I received a COLLECTIONS LETTER (6 months later) in the amount of $109. I was told by the collections company that they received numerous complaints while attempting to collect on Vonage accounts. I explained that not only did I specifically ASK the Vonage rep if anything was owed...but I never receive anything from Vonage saying that I owed $109 and that the first I had heard of it was AFTER THEY FORWARDED ME TO COLLECTIONS!!! Eventually I simply paid the $109 that I DID NOT owe b/c I didn't want a negative item on my credit. How convenient for VONAGE to receive free money not owed to them from NUMEROUS individuals simply b/c they hold a negative credit item over their head if they don't pay money they don't owe!!! I've reported them and hope to hear more soon. TOTAL SCAM...TOTAL FRAUD...UNETHICAL COMPANY that will eventually be figured out and no longer exist.

I purchase Vonage back in 2007. I had issues on and off with the service such as the broadband and the echoing. We tried to cancel the service in September of 2008 and were given the runaround. They went to forwarding the calls the lady I spoke to today said that it costs 4.9 cents to forward the calls to the new number. They are considered to be outgoing calls just for your future reference. I was told I had a 2 year contract but when I called then a few minutes ago to set up service I was told there is no contract. Someone is lying somewhere. I did bring this up to the supervisor I spoke to. After reading the complaints on this site I was prepared for the excuses when I asked for one. I did pay the cancelation fee. It was the best $42.69 I spent. I will be keeping my eye on my account to see if they continue to bill me. I did let the supervisor know that I would be doing so since that is a practice they seem to perform, and if they did they would be seeing me in small claims court.

My wife ordered Vonage phone service that was advertised on television. It was not compatible with our computer or extension telephones, after calling Vonage and they were unable to correct the problem. So we wanted to return to our old company. This was after to weeks of trying to allow Vonage to remedy the problem. So we canceled but Vonage told our old now new phone company that they could not release the number until January 6, 2009 which puts us just over the 30 day trail period and they not only kept my $72.18 but also deducted from my bank $14.45 plus $117.69 this is a scam and should be considered a crime. They refused to refund any money, I hope that a class action law suit is in the works.