I had vonage for about 2 months and didnt like the service. So, i decided to cancel it and go back to VERIZON. Vonage charged me over $100 to cancel and $49.99 for their "router" which was originally $9.95. I was on the phone for about one hour agruing with the guy and still wouldnt refund my money. No wonder they take money right from your account. they never even told me about these fees, so in other words i didnt agree to them. I submitted a complaint to BBB about 3 months ago. They still didnt reply to me. Vonage is a scam and there should be a class action lawsuit against them. read full review »