I called on January 23th 2009 to open a new account with Vonage. On January 26th I received their device then on January 30th I received a second device. I proceeded to call Vonage to inquire why I received 2 devices. I was informed that I had 2 accounts under my name. I asked if I could cancel both accounts as I did not feel comfortable using a their service as I did not want to be charged twice. When opening the account I was told that I had 30 days to cancel at no charge. After the 30 days I would be charged $39.99 for cancellation.

I never used their service or even hooked up the device they sent me. Also when opening the account I was told I would be charged $10.85, I was charged that and an additional $6.85 for unknown reasons. When I called they transferred me to the cancellation department. This person told me I would be charged 39.99 twice to cancel the accounts. I said no sir, first of all the second account was opened by you in error, and I have 30 days to cancel without being charged and asked if I could speak to a supervisor.

While I was on hold, I was disconnected, big surprise. I called back and spoke to Jackie, explained the situation to her, and she informed me that I had already been charged. I said I was not made aware of that and I did not give permission to have the money charged to my account. She said she understood but she was unable to do anything, I asked to speak to her supervisor, she placed me on hold and then transferred me to her supervisor May Urbno Employee ID number 55673. This person May was extremely rude and told me there was nothing she could do. I should have read the terms and conditions. I told her that I never used the service and that I never gave permission for the money to be taken from my account. I asked her to go back and listen to the recordings of my conversations with her staff. She proceeded to tell me that would take 3 days. She told me that there was 'nothing she could do.'

I then asked to speak to her supervisor, first she told me that she didn't have one. Then she said they are all in a meeting. Now I have been on hold for over an hour waiting to speak to her supervisor. I have now been on the phone with Vongage for over 3 hours, while waiting I have filed a complaint with the Better Business Bureau, which is where I have found out that Vonage has almost 3, 000 complaints against it in the last 36 months and is not accredited by the BBB. Over 2, 000 of these complaints are in regards to refunds.

Please do not use Vongage services or recommend this to anyone you know. It is not worth the few dollars you think you might be saving. It ends up costing more money. I should have known better, but during these rough economic times I was trying to save everywhere that I can. It was not worth it. I will get my money back. I just want to let anyone and everyone know that is thinking of switching to vonage, please do NOT. Stick with the phone company you are with, even if it costs a little more. I never used this service and am being charged to cancel it...twice.

This company, in which I signed up for, never sent me materials for internet or phone, and so forth, charged me over $200.00 in charges, and always hangs up on my calls. I had to change my bank account information!!!

Vonage first lures you into this very simple cost saving scheme where you get all the benefits of extra ordinary phone service but they also tell you that you can cancel anytime without any contract but they charge you a cancellation fee. Their technical help is a week away and they promise to reimburse you if you use third part service to wire your house for their phone service but they never reimburse you. If you ask for the credit they will say that you have to keep receiving service and then they can consider a service. I was with Vonage on the phone for over 6 hours, never got a refund, was charged for two months of phone service that I never used and paid $100 to rewire the house since vonage would send a person after 7 business days !! They will keep you on the phone, the support service are very rude/unhelpful. They know they are scamming people and they still in business! I paid over $300.00 for services (IN ONE MONTH !!!) that I never used and spent countless hours trying to get service.

Finally I switched back to xxxx and I am very satisfied. Please save yourself TIME & MONEY and do not sign up with Vonage! gO WITH ANY OTHER COMPANY!!

After having Vonage for over 1 year I decided to cancel 01/13/2009, after being put on hold three times and given the run-around then an offer to stay with Vonage for 19.99 per month I refused and insisted they cancel the service. The rep was incredibly rude and told me I would have to pay 44.47 in cancel fees, I asked her if she is OK, she obviously was deluded. I was a Vonage customer for over 1 year so cancel fees did not apply, per the agreement when I signed up in 2007, after yelling at me to read my agreement; I continued to insist I had a 1yr no fee cancellation agreement.
They eventually canceled the service after over 20 minutes of insisting that they cancel,

I WOULD NEVER GO BACK TO VONAGE OR RECOMMEND VONAGE PHONE SERVICE to anyone and will tell everyone I meet looking for a phone service, my friends who signed up on my recommendation is also leaving, spread the word the VONAGE PHONE SERVICE is a big scam and will no honor their agreements. My bank will deal with idiots like Vonage and their fraudulent billing practices.
I phoned back to complain and nothing was done my account was immediately billed the cancel fees. Let them fight with my bank over this unauthorized billing.

I signed up for this phone service was going to cancel before my trial was up. They talked me into a reduced monthly charge and no sign up fee if I would try it for one year. I could cancel anytime after that. I tried to cancel to the day of my 1 yr anniversary only to get a run around of the system is down, we are upgrading, etc... it took 4 days of calling, my account was credited for the inconvienceand I had $36.71 credit left . When I finally got through to cancel they deleted my credit on the account with no explanation, A bill for NOTHING for the exact credit on my account and charged me a cancelation fee of $39.99!
They are a RIP OFF!!!