Vonage service was spotty with frequent dropped calls and breaks in the calls while I had it, but when I tried to cancel it after switching to Verizon Fios, the phone representative assured me that my account would be canceled and my last month's bill waived. On New Years Eve, I awakened to an email telling me of a successful charge against my account. When I called back, a curt representative informed me that my account was still active and required that I call back to talk to an account manager. Vonage gets a D for service and an F for difficulty to cancel.

I was sent a Vonage phone I never ordered from this address. I called
Vonage on 11/12/2009 to report it. They determined the phone was ordered
under fraudulent terms by someone else, using an entirely different
person's credit card. I asked them to stop any further activity
involving my name address and phone number, and told them to close this
account that was opened under fraudulent terms. They told me I would
have to wait 10 days for their fraud dept. to get back to me.

On 11/13/2009 my home phone number was taken ( ported ) by Vonage with
out my consent, and my service provider ( Qwest ) also gave it to them
without my consent. Have been fighting Vonage for 9 days, with multiple
phone calls to multiple people, including supervisors, managers, etc to
give my home phone number back to Qwest, as Qwest can't do anything
until the number is given back by Vonage.


I did not order this service.

It was ordered with someone else's credit card I do not know.

It was ordered with a fraudulent e-mail address.

How can Vonage just take my home phone number without first, confirming
it with the owner of that phone number?

How can Qwest give my phone number I have had for 30 years to another
company without first verifying it with the primary account holder?


These business practices should be illegal!

Vonage needs to do the “right thing” and fix this issue, NOW !

Vonage telephone service with Unlimited tp 60 countries is fraud statement and they are cheating customers after signup. Their customer service is rude and irrational. They are bouncing back syaing it is only 5000min outgoing total which stated in x.x cluse which is insane. I immediatly discontinued as I came to know that they are cheating and they chrged me discontinue fee.

Basically Vonage unlimited is a fraud and cheating statement

Please help any customers who would like to know about phone service before they sign up.

Vonage is cheating cheating cheating cheating cheating cheating customers
Vonage is doing bussiness with Fraud Fraud Fraud Fraud Fraud Fraud Fraud commitments and ads every where.

We have had telephone service with Vonage for over a year. In February we sign a one year contract with them for $249. About a month later people we were talking to reported to us that they could not understand us. I called Vonage and they said it was our broadband provider signal. I called the broadband company and they had me hook their moden directly to the computer. The signal was fine. I called Vonage back and they had me try one thing after another. This went on nearly dailly for more than three weeks. Occassionally the line was good, but most of the time it was not usable. Finally I told them that I could not go without a dependable phone any longer and changed service to a different company.

I then called and asked for a refund of the nine months thatwe did not use on our year's contract--$186.75. They have refused saying that it was a contract. I claim they did not fulfill their side of the contract by providing me with dependable phone service and they claim I signed a contract and they were working to fix the problem so they owe me nothing. I have talked to two agents, emailed and talked two supervisors and they all have refused to make this right.

I am waiting now on the phone for another supervisor and have been on the phone for the last hour and half trying to get this straightened out. She has just repeated the party line that because of the contract they can not refund the money.

I would appreciate any help you can give on this. I think it is a total rip off when they don't provide the service they promise and still keep my money.

The service was not good and I could not rely on my phone. I tried, with enormous effort (due to the time consuming process of contacting them) to solve the problem through their Technical Department. Twice they promised that the problem was solved but the service did not improve.

I decided to ask for cancellation and a refund. They terminated my service without giving me time to have another phone service, thus taking away from me a basic critical service as a phone line ( specially in a household like mine wit three minors). They did not inform me either that they would not refund me for the useless equipment I had bought, that they would charge me for the whole month even though this incident took place on the first day of the billing cycle, and without telling me that they would charge my credit card additional $ 40.00 for cancelling the service.

I also lost my phone number that I had since I moved to Florida with the problems that carries and the damaging image that a message that says ' This phone number is not in service anymore' causes. ( They not only did not make any attempt to give me back my number but they also refused to place a more proper message indicating my new, forced, phone number).

I went to Small Claims but Vonage does not have a Registered Agent in Florida, thus I cannot serve them.
What means of protection do we, consumers, have in a case like this.