Servcie was bad, dropped calls no phone for hours everyday... tried to get tech support and was promised an actual tech to come to my home and never even got a call back... calledto cancel and since they did not resolve my problems and it was over 30 days i was billed $114 disconnect and they took ti straight out of my bank account withouti my permission since that is how i was billed monthly... oh and the bill went up over $2 each billing for two months.

Started subscription to Vonage in October 2007. I had been a subscriber to AT&T for years but the cheap prices lured me over. Was that a huge mistake!

The first complaint was constant breaking up of the voice. Either from my end or the receiving end. I called and I went though some procedures with a individual I could hardly understand. He got that working to some degree.

A month or so after that I got a call from a friend on my cell phone that said they had been trying to get a hold of us for days. I tried my Vonage phone with my cell phone and although it was ringing in the cell it sure wasn't ringing at the house. Again we went through the same procedure with questionable results but they did get it ringing again.

Finally the three strikes and your out theory the phone rang and as soon as it was answered it disconnected. I again called from my cell and as soon as my wife answered it disconnected on her and I got data noise in the cell phone. I reset the Vonage modem and that stopped the disconnect but the breaking up of the voice started all over again.

Now the kicker. I called and disconnected service. They said because I hadn't been in service for three years they were billing me $114.89 disconnect fee. I NEVER agreed to such nonsense and told them NOT to bill my checkcard for the sum. They did it anyway. Now I've got the bank to go through and reverse the charges.

If you're going to subscribe to Vonage you're in for the telephone service from hell.

The first time I called Vonage to cancel my service, I was told that the 'system was down' and that my account couldn't be accessed. This seemed strange to me because the customer service representative had asked me for my account information and my verification code before telling me that the system was down. After I gave her that information and her system confirmed it to be correct, I told her that I wanted to cancel the account. At that point she told me that the system was down and to call back later.

The second time that I called Vonage to cancel my service, I was told that an account manager was not available to cancel my service and that I would have to call back Monday.

The third time that I called Vonage to to cancel my service, I was told by the first representative that the 'system was upgrading.' This seemed even stranger because just like the first time, the representative had asked me for my account information and my verification code before telling me that the system was down. After that information was confirmed by the system, I was told that the system was down while being upgraded. Wow.

I asked for a supervisor. Same story. I asked for somebody higher up. When I told that person that I wasn't going to call back but contest the credit card charge because I had attempted three times to cancel the service, he told me that the system was back up. Unbelievable.

After reading the posts about Vonage and after my experience, I am convinced that they should be investigated.

I signed up for vonage i used this service for 3 months.
I got a phone call. then i called vonage to aks them how to block the phone number. they told me they could not. So i decided to terminate them. what they did was charged me 131.18 without my permission.
there is nothing on there web page about a termination fee

On March 13, Vonage removed my international calling plan (Basic World Plan) without my consent. According to the advertisement, the Basic World plan is a plan that features �Unlimited Calling to17 countries/cities.� I have been using this plan without any issue for more than a year. However I was told recently by Vonage that the calling plan is only limited to 500 international minutes, since my usage is over the limit, the plan needs to be removed from my account. Needless to say, this 500 minutes limit of the �unlimited� calling plan is unheard of, neither is it stated in their terms of service, nor can it be found in their web site www.vonage.com. The deceiving advertisement, �Unlimited Calling to17 countries/cities�, enticed me to become a Vonage customer. I told Vonage to cancel my service if there is any change of the original terms. However Vonage discontinued my international calling plan but kept my residential plan, and still charged me the full rate of both plans (residential plus international.) My calls to the customer service to reinstate my international calling plan have fallen on deaf ears � put on hold for long time and then dropped. I called Vonage again and made it clear that if they can not reinstate the international calling plan they need to discontinue my service altogether. I was charged a $39.99 cancellation fee even Vonage initiated the cancellation of my calling plan. Vonage advertisement is deceptive � unlimited calling plan with a limit of 500 minutes that are not stated in any of their terms of service. The service charges are fraudulent � continuing to charge the Basic World Plan that has been removed from my account, and cancellation fee when service discontinuation is actually initiated by Vonage.