"Consumer Reviews on Companies, Products and Services"

Walmart

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Category: Services

Contact Information
2050 n highway 78, Wylie, Texas, United States

Phone number: 9724297583

Walmart Reviews

RJ June 17, 2011
Security lock you up unless you show your reciept
After having been 'victimized' by the Walmart security system, (we've all heard it beeping when we leave the store with our purchased goods) I'd finally had enough. I promised myself months ago I was not going to be stopped ever again to prove I paid for my merchandise. I don't steal and I don't appreciate having to PROVE myself honest before I can leave the store. I made my way out of the Mukwonago, Wisconsin Walmart last Sunday after ringing up a few items in the electronics department, one of which was a $34.00 DVD player in a box. As I approached the exit I thought to myself, here we go, the bell and whistle machine is going sound off, convict me of shoplifing and I'll be chased down by the greeter who will demand that I fumble for my receipt. What Tony the greeter didn't know was this customer was no longer willing to be treated like a lemming. Sure enough as I passed Walmart's Checkpoint Charlie the alarm sounded and Tony the greeter was in hot pursuit. 'Sir, sir, SIR' he said several times. I ignored his ranting and continued on my way. As I neared the second set of sliding doors Tony started yelling. 'I need to see your receipt!' 'Can I see your receipt?' I turned around looked him directly in the right eyeball and said, 'NO, you can't!' Making the foolish assumption that my answer would end this rediculous event I again went about the business of walking to my car, box and bag in hand, receipt in wallet. My ansering 'NO' to his request that I produce a receipt was an apparent insult. I can only assume Walmart has trained all of Wisconsin to comply with THEIR policy and I must have been the first person that ever refused to prove that I'd paid for my merchandise. Tony was now screaming at me, 'Stop, STOP!' I continued walking as a great number of Sunday afternoon shoppers stopped in their tracks to watch the Tony Show. I felt that I would tolerate his yelling 'stop' but then he crossed the line. Tony began yelling 'THIEF THIEF!' I spun on my feet and immediately admonished him. I'm not a thief Tony, I'm a man that has had it up to his throat with Walmart's faulty security system and poorly written policy. I'm NOT showing you a receipt and I'm NOT going to tolerate you calling me a thief. Leave me alone I said. Again, one more failed attempt to get the Walmart lion off my back. He then began yelling out to the assembling crowd, 'He's got electronics! He's not stopping!' Having previously worked in the field of retail loss prevention I am well aware of the fact that citizens often and without request, charge in (sometimes violently) to assist in apprehending shoplifters. This became a real concern for me as I looked about and saw several Walmart patrons taking more than a passive interest in me. Innocent though I was, the only thing the patrons heard was 'THIEF' and 'He's got electronics!' I knew then it was time to turn myself over to the Walmart Police Department, whomever they might be. I felt I was left with limited choices. I was going to walk back into the store of my own accord, be tackled by the Good Samaritan shoppers or be dragged back in by the soon charging team of the Walmart Militia men. Did I fail to mention that Tony had reentered the store quickly? Yes indeed. He was falling back to fortify troop support. I felt it was in my best interest to go back inside and throw myself at the mercy of the Walmart Court. As I entered of course EVERY eye was on me and, you guessed it, the security system announced my arrival. After some looking I found Tony and diplomatically but firmly insisted on speaking with the manager. I was not leaving until I did and Tony walked away, returning about five minutes later with a manager in tow. JP was his name, according the the tag dangling from his neck. I asked JP if we could discuss my concern in a private area and he shrugged his shoulders but agreed. I was marched to the other end of the store where we had to pass by yet another greeter and, of course, another security system. You know where this is going don't you? BEEP, BEEP - Criminal Alert - Criminal Alert! Shoplifter approaching...stop em, drop em and roll'em for his receipt! By this time my humility had been stripped to the point that all I had to offer was a sheepish look. The greeter at this set of doors gave me that deep stare that says, 'We got you, you shoplifting cad! Three Walmart cheers for JP!' Once inside JP's office I gave him a brief rundown of what had transpired. Without provocation he told me that he'd spoken to Tony and Tony admitted calling me a thief and said, 'he shouldn't have done that.' No kidding! I informed JP that I had no choice but to return to the store for several reasons and I articulated them in this order. 1. I had openly, loudly and very publicly been called a thief by his staff. 2. Walmart shoppers were eyeing me up for the kill. 3. Tony returned to the inside of the store quickly, my perception being that he was going to get reinforcements. 4. I feared that even if I did make a 'clean escape' from the parking lot I very well could have been stoped down the road by police and detained further. 5. My professional position is high profile and I'm very recognized in the community. Being tagged in public by Walmart staff as a thief (if the wrong person saw the incident) would potentially be very damaging to my career. I had absolutely no choice. Walmart won! My dignity removed, my options limited, I had to submit. Never mind that I paid for my merchandise. Forget that once an item is paid for the property is 100% the buyers property, Walmart still would not let me out the door without a fight. I informed him in no uncertain terms how very upset I was. I was forced by Walmart to now clear my name as best I could. Interrogate me, strip search me, do what you must in order to document that I was in fact NOT a thief. JP told me that their security system is often 'set off by credit cards in a wallet.' My response was, you're kidding me aren't you? You're stopping people when your secrity system sounds off and you KNOW that it malfunctions? 'Well' he said, 'it does catch shoplifters.' I asked him this question. Taking into account all the times your security system beeps, what percentage of shoppers are found to have merchandise they have not paid for. 'Forty percent' was his immediate retort. A figure that I am certain he fabricated but non-the-less I ran with it. So assuming Walmart stops 100 people and 40 of them have products in their cart that have not been paid for, 60 of those 100 people are honest people being harassed, humiliated and detained based solely on the fact that their security system is beeping. That's absolutely outrageous! After telling him that I though it was rediculous that credit cards were the cause of my setting off their system he directed me to walk through the security system without my merchandise. I complied and of course, no beeps. JP asked me to produce a receipt and inspected my purchse. 'Yup' he claimed, 'it's all there!' I was impressed with his ability to match words on a receipt with actual products. 'It had to be the DVD player' he said. 'The sensor must not have been deactivated.' He looked for the sensor on the outside of the box and in an apparent epiphany blurted, 'oh yeah, they put them on the inside of the box now. That can't be deactivated.' Walmart is selling products that are sold with sensors on the inside of the box. Without opening the box the cashier cannot deactivate the sensor and still Walmart sells products they KNOW will set off the security system. Why? It's quite simple. They are dumbing down the American shopper to the point that most people honestly believe they are obligated to stop when the machine is beeping. One of my coworkers actually told me they had 'no idea' they didn't have to stop when the alarm went off. They thought they'd 'get in trouble' if they didn't immediately comply with Walmart staff. This seemed an unbelievable statement to me but actually, Walmart makes CERTAIN you get in trouble if you don't stop! How did our society get this beaten down? After obtaining a security clearance from JP I felt as though I might qualify to work in Area 51. You know, hang out with the guys that take apart fallen UFOs and dissect deceased aliens and all that. But instead, I set my sights to the lofty goal of just getting off Walmart property. I was now very late for my daughter's birthday party. I was released with my merchandise but Walmart still owes me. I want what THEY stole from me. Dignity, reputation and time for starters. Just before leaving I asked JP if he was going to create some type of report outlining the incident. 'Yeah, if you want me to' he blurted. JP, if you're reading this, I don't care if you make a report but I think your corporate office will wish you had. I think it's in YOUR better interest to get YOUR version on paper because mine is, and it's going to be examined by an attorney. I found this web site, Ripoff Report, while researching what it takes to sue the Walmart empire. From what I can tell, it's not easy. I like the fact that Walmart likes thinks they can intimidate when it comes to filing a legal claim. It makes the process much more challenging and you know what they say, if it were easy everyone would do it. I may not make a huge punitive dent in Walmart's wallet but when the dust settles they will know that THIS American is tired of their antics. I wonder if Walmart's policy is 'MADE IN CHINA!'
Costly mistake using Walmart June 16, 2011
Oil and Lube ruined Siezed my engine
DON'T GO TO WALMART OIL & LUBE THEY WILL RUIN YOUR CAR AND NOT PAY FOR IT, THEY REFER YOU TO THEIR INSURANCE WHO WILL NOT PAY. I NOW BELEAVE WHAT EVERYONE ELSE SAYS ABOUT WALMART, I HAVE NOW LEARNED MY LESSON. CHANGE YOUR OWN OIL.

We bought the car new and I have never changed the oil myself. Walmart has always changed the oil. I have receipts and Walmart has computer records of all my vehicles being changed there. 21st & Maize or West Kellogg Store in Wichita.

After the oil change my wife drove the car and the engine quit (engine siezed). My wife was left stranded in the Braums parking lot, oil all over the ground. The car was towed to All American Automotive on Tyler and hwy 54. They determined the car was overfilled with oil, as he said “FULL OF OIL”. Not a small amount, but maybe DOUBLE what the engine should normally hold. I was shocked to hear this.

I talked to the store assistant manager and told her what happened. They acted like they would make it right, wrong. She made a copy of my receipt and they looked up my history in the computer. We also filled out an insurance claim. I figured they would pay to fix the car.

Was I wrong.

Several days later Walmart employee’s requested to see the car at All American. I welcomed this because I thought this would help clear things up and they could learn from the mistake. Instead it was a COVER THEIR ASS trip. The lead in Oil & lube told me the car was still over full several days later. Even after the car leaked quarts on the ground for days, she took photo’s of the oil level still being ½” to 1” over the max line to send to corporate. The mechanic and managers at All American reported to Walmar and Insurance the car was “way over full”.

It has been explained to me, that too much oil will destroy the engine. It can blow seals, hydralic the engine or the crank ways and piston rods can beat the oil into foam and then starve the engine of oil. Think of a car that’s full of oil running out of oil, it won’t pump foam. Car siezed.

On the video in the oil bay you can see someone under the car, but can't see if he drains the oil, most likely oil did not get drained and then they added 4 more quarts. The first story I got was that they had video of them draing the oil. Turns out you can't see this in the video. Then told me they did not have video of the top of the car. They then found video of the top of the car, showing the employee adding 4 quarts. Only mistake is the employee does not check the oil level. Their answer was, another guy (who doesn't do oil) must of checked after it was moved for tires. What a bunch! Every sign in the place says they will check all fluid levels The oil procedure manual says check the oil level. They told me I had to prove to them they did this and they can't even check the oil level after changing the oil. I guess you need to have your own video system under the hood so you prove they made a mistake.

This is not right. The largest company is sticking me with fixing the damage they caused. I brought my vehicles to Walmart in good faith for 18 years. I have all bills to prove no one else has been under the hood. I won't be shopping there any time soon.

If they try to put a store in your town, go to the public meetings to stop them. They ruin and take money of communites and they are a terrible employer.

By the way, I am taking them to court. Thank you for not shopping at Walmart.
dvanmart June 10, 2011
Not allowed to get a drink after being in hot weather all day
My son worked at walmart as a cart pusher and worked in the heat and would get thirsty and would TRY to go get a drink and this old hag who thought she owned walmart would not ALLOW him to go in to get a drink. She would yell at him and tell him to go back outside and work. Eventually he quit because no one, not even the manager would correct this old hags problem. I was getting concerned for my son because you cant be in hot weather and not be able to drink or cool off at some point.
wanderinghebrew June 9, 2011
Manager embarrassed me in front of other customers
On Thursday June 2nd I purchased a fishing pole from my local Walmart store. The fishing pole did not come in any special wrapping or packaging, it only had a UPC sticker on the handle of the rod. When I returned home my son informed me that I had bought him the wrong fishing pole. Earlier I had peeled the UPC code off the handle of the fishing pole. (The UPC sticker had the price of the fishing pole on it and I did not want my son knowing how much I spent for his birthday). I told him I would return it on Monday and he could use the money to purchase a fishing pole from another store that had the brand he needed.

The following Monday I called the Walmart store where I had purchased the fishing pole and asked if I would be able to make a return and receive a refund. I told the employee that I had the receipt but that I had peeled the UPC sticker off. She told me that it would not be a problem. She said that as long as I had the original receipt I would be given a refund. I thanked her and after my wife returned home from work we drove up to Walmart to return the pole.

I approached the return counter and gave the fishing pole to the employee behind the counter. I gave her the receipt and asked her if she could put the refund back on my credit card. She then told me that if I wanted a refund I needed to walk back to the sporting goods section and bring her a fishing pole that was the same make and model as mine. I asked her if an associate from the sporting section could bring a fishing pole up for me and she responded by saying "Sir thats not our job". I then walked back to the sporting good section and searched for a fishing pole that matched mine (the same make and model). I was unable to locate a model that resembled the one I had purchased so I returned to the counter.

When I returned to the counter I was greeted by a different associate then the one I had spoken to previously. I informed her of the situation and asked her what we could do next. She looked pretty confused and said that she would get her manager to give me the refund. The employee called over her customer service manager and I told the manager that I bought the pole 4 days earlier and all I wanted was a refund. She looked at the receipt and then looked at the fishing pole and told me that she would allow me to exchange the item but would not be giving me a refund. I told her that I was not interested in exchanging the fishing pole and that I just wanted a refund. I explained to the manager that I had called the store earlier and was told that I could return the item for a refund as long as I had the original receipt. She responded by saying "I don't care what you were told, I'm not giving you a refund". I looked at my wife and said "You gotta be kidding me". The customer service manager then said out loud "Does it look like I'm kidding you?". At this point the line behind me had close to 10 people waiting to be served and I was completely embarrassed that she had just said that to me in front of all those customers. I told her that the make and model on the receipt matched the make and model on the fishing pole and did not understand what was going on. Again she replied by telling me that no refund would be given because I did not have the UPC sticker. I asked the customer service manager why I was told over the phone that I could be refunded for the item but now was being told something completely different. She didn't answer my question, gave me the pole back and said "No refund, have a good day". I looked at her and said that I was mad she was unable and unwilling to help me solve this problem. As I was walking away she said out loud "You can be mad all you want, being mad isn't going to get you a refund". Again I was completely embarrassed at what she was saying in front of the other customers who were waiting in line.

When I returned home I got on the Walmart website and sent in a complaint. In the letter I explained what had happened and how rude I felt the customer service manager had been to me. After sending the message the Walmart website screen said that my complaint would be forwarded to the stores customer service manager and I would receive a reply shortly. Great... so my complaint was sent to the same person who I was complaining about to begin with. It's been 4 days and I still have no gotten any response from the Walmart store. I wrote to the BBB this morning and received an email explaining that my complaint was sent to Walmart headquarters and that I should get some sort of response here soon.

To anyone who reads this: I have nothing against this store and I plan on still making purchases there in the future. The employees have always been respectful to my family and myself. My beef here is with the customer service manager who spoke to me like I was a piece of garbage. She completely embarrassed me in front of other customers and I refuse to believe that this is how loyal customers are suppose to be treated. Her actions were unacceptable and I hope this can be resolved without any more drama.
Easton2011 June 8, 2011
Discusted
I recently went to the walmart in Oshawa located in the north end. My boyfriend and i went to the photo printout place to print out pictures of our new baby boy. We spent well over 200$ in pictures and the woman who was working there was very rude. She was trying to push us out of the store by saying she was done her shift in less than an hour and our pictures would take too long. She told us not to come and print that many pictures and that the mechines were for people who were only printing one or two pictures. My boyfriend and i were not pleased at all with the service we recieved and we will no longer go to any walmart again. We normally went to walmart atleast twice a week and spent a great deal of money there. Not anymore.
Susanjh June 2, 2011
loss of watch pin
I went to wal-mart to have a watch band adjusted on a watch that i bought at a wal-mart the day before. the associate lost one of the pins and they did not have a pin to replace it so they put a different band on the watch then charged me 14.98 cents for it. i think since they lost the pin they should have given me the new band at no cost or at least a discount on it . it wasn't my fault the associate lost the pin i guess i'm never going to shop at the Columbia City wal-mart anymore until they fix some of the problems that they have there!!!
jessie marie noble May 30, 2011
could not return DVD
I am a regular coustomer of walmart, I bought a blue ray DVD Dvd not noticing it was not a regular DVD, and tried to return it, was told since I had already opened it, I could only exchange it for a regular DVD of the same title, went to the electronics store and was told, none was available, there were no other copies of this particular movie in the store. I cannot believe how uncoperative everyone was from the electronics dept to coustomer service counter. Walmart has a no return policy as far as I am concerne. I do 50% of my shopping at a dollar store and probably will increase my shopping there. I do not think Walmart is friendly or wllling to help a coustmer out, even on a small item, such as a DVD. God knows I would not want to buy an expensive item, you would get burned.
FOSTYD, LLC May 30, 2011
No Customer Service
I have been trying for two weeks to purchase a 52 Inch TV from Walmart located in Coos bay Oregon, I have had nothing but bad customer service from two Walmart stores, even the manager from the Coos bay store would not call me back.

Since 1995 I have been a business owner and currently I own several businesses, the lack of customer service that I experienced is something that I as an owner would never allow to happen.

I believe in delayed gratification, unlike Walmart they do not, they believe in today and not tomorrow. I believe that all of us know this for a fact. "That if we are treated fairly and with respect, the company will have a committed customer”.

As an owner, I perform weekly meetings surrounding around customer service procedures, based on my experience with Walmart, I do not believe that Walmart offers this to the extent that they put the meetings topic into action.

In my own business, I recall several situations that our customers felt that the employees was being unfair, that the product was overpriced as far as the customer was concerned. I was sure that the employee at each situation would have allowed the customer to walk out if I had not come in at the last moment.

In two different situations the customers were heading out the door and one was almost in their car when I made contact with them.

The first one had come into my Transmission Shop located in Portland Oregon, he was inquiring about a clutch replacement on his car, the manager (who use to work for AAMCO) was a money first type of guy and I am a customer service first type of guy. When I approached the customer at his car, I asked him "is everything O.K." he began to tell me what a jerk the manager was and that our prices were high.

I introduced myself to him as the owner, that I would like to see what can be done to earn his business, he then told me that other shops in the area were cheaper for the same work, when I asked him what he felt was a good price, he told me two things, 1. Was to his knowledge and understanding the price of other stores. 2. That I had the right to keep him in our store.

I told him to wait there for me and I will be right back, I went into the store asked the manager to give me our cost on the work for the customers car, within ten minutes I had the figures worked out. I went back outside and told the customer that if he would leave his car there to do the clutch replacement, we would do the work at the price that he felt was fair, he agreed, signed the order and we shuttled him home.

What I found out when I went back into the store was our cost to perform the work the customer wanted, I compared that price to what the customer was willing to pay for the work, there was a $100.00 net profit. Any businessperson in their right mind would have done the work for the price the customer felt was fair.

So in other words, if I would have allowed the customer to get in his car and leave, we would have lost $100.00, not to mention future business from him, or anyone that he may know that is in need of repair work on their cars.

After the customer left the store, the manager asked me how I was able to keep the customer to leave his car there; I took him in the back and told him that it was simple. I put my eyes on the customer and not his wallet or yours. He looked confused as he was rubbing his beard and I further explained. I knew that if I took care of the customers needs first, then the money was a given.

As I have talked many times about the subject of profit at our meeting, some people’s brains are not open to receive the information. I believe in this situation that it was no different; you were focusing on how much commission you would make on the sale and not looking at the customer’s reaction of the price you quoted him.

My belief as an owner of my own business, that as long as we make a dollar profit from customers, we are better off than them walking out the door and going somewhere else.

As it stood, not only did he need a clutch repair, but also there were a few additional parts that needed replaced on his car. He also recommended several of his friends to our shop that did not even question our prices.

So where we lost we made up in volume, and that is the key to a successful business.
Because of customer service ethics and proven customer service representation, the companies net profit for the last nine months of their first year in business was $40, 000.00.

In a separate business involving a Flower Shop, a similar situation occurred regarding two hanging fern plants that were outside of our Flower shop.

A customer felt the price was too much in comparison to other Flower Shops, again I asked her what she felt was a fair price, she told me, I looked up our cost and found that our profit on each plant would be $17.00, I told her that we would sell her the plant for the price that she felt was fair, she told me that she would buy both of them.

Not only did she buy both of them, she returned in three weeks and purchased some other plants, this time she did not even question the price of them.

In both of these businesses and my current businesses, we were and are a full-scale customer service business, we take all major credit cards and do alot of our business over the telephone, and we don’t even see the customer 90% of the time.

In today’s world with so much fraud going on, one can still do service over the phone or the Internet and still be protected in some form of format. However; Walmart does not understand or believe in this. Their minds are closed.

This all said brings me to my experience with Walmart. The TV that we were looking at was a clearance model and there was only one left. My brother who lives five hours away from the store was going to buy it for us as a home warming gift.

We went in to purchase the TV and explained to the sales clerk that my brother was going to pay for it over the phone; they said that they could not do that (Can't or could not is bad customer service number 1.).

When I asked if they could hold it until he sent me the money, they told me "No" (No is bad customer service number 2.).

I asked them if they could put it on layaway, they told me they have done away with their Layaway program (Discontinuing a customer service program is bad Customer Service Number 3.).

We left the store after all attempts were exhausted (Bad customer service Number 4., do not let customer leave the store without buying something).

We went home and tried to find the TV on line, it was a store item only. My brother told me that I should call the store where he lives, let them know that he is going to pay for a TV, that he would come into their store, pay for it so that I could pick it up at the store where it is inventoried.

Great Idea until I spoke with Violet in Electronics on May 29, 2011 at the Lebanon Oregon Walmart Super center Store #1775 541-258-7400.

She told me that they could not accept my brother’s payment and pick the TV up at a different store, when I told her that was bad customer service, she disagreed with me. I asked her to have the TV transferred to her store so my brother could pay for it and have it picked up there, she again told me that they could not do that.

I asked her what is the reasoning behind all of the bad customer service procedures; she told me that they get alot of fraud, (so in other words, she is saying that Walmart does not trust their customers, bad customer service).

I told her again that all of this is bad customer service and that I guess that I need to send a message to the president of Walmart, I asked for the contact number to Corporate, to my surprise, she gave me the number, the first Customer Service thing that they did, 'WOW".
Looprane May 29, 2011
Lock you up unless you show your reciept
After having been 'victimized' by the Walmart security system, (we've all heard it beeping when we leave the store with our purchased goods) I'd finally had enough. I promised myself months ago I was not going to be stopped ever again to prove I paid for my merchandise. I don't steal and I don't appreciate having to PROVE myself honest before I can leave the store. I made my way out of the Mukwonago, Wisconsin Walmart last Sunday after ringing up a few items in the electronics department, one of which was a $34.00 DVD player in a box. As I approached the exit I thought to myself, here we go, the bell and whistle machine is going sound off, convict me of shoplifing and I'll be chased down by the greeter who will demand that I fumble for my receipt. What Tony the greeter didn't know was this customer was no longer willing to be treated like a lemming. Sure enough as I passed Walmart's Checkpoint Charlie the alarm sounded and Tony the greeter was in hot pursuit. 'Sir, sir, SIR' he said several times. I ignored his ranting and continued on my way. As I neared the second set of sliding doors Tony started yelling. 'I need to see your receipt!' 'Can I see your receipt?' I turned around looked him directly in the right eyeball and said, 'NO, you can't!' Making the foolish assumption that my answer would end this rediculous event I again went about the business of walking to my car, box and bag in hand, receipt in wallet. My ansering 'NO' to his request that I produce a receipt was an apparent insult. I can only assume Walmart has trained all of Wisconsin to comply with THEIR policy and I must have been the first person that ever refused to prove that I'd paid for my merchandise. Tony was now screaming at me, 'Stop, STOP!' I continued walking as a great number of Sunday afternoon shoppers stopped in their tracks to watch the Tony Show. I felt that I would tolerate his yelling 'stop' but then he crossed the line. Tony began yelling 'THIEF THIEF!' I spun on my feet and immediately admonished him. I'm not a thief Tony, I'm a man that has had it up to his throat with Walmart's faulty security system and poorly written policy. I'm NOT showing you a receipt and I'm NOT going to tolerate you calling me a thief. Leave me alone I said. Again, one more failed attempt to get the Walmart lion off my back. He then began yelling out to the assembling crowd, 'He's got electronics! He's not stopping!' Having previously worked in the field of retail loss prevention I am well aware of the fact that citizens often and without request, charge in (sometimes violently) to assist in apprehending shoplifters. This became a real concern for me as I looked about and saw several Walmart patrons taking more than a passive interest in me. Innocent though I was, the only thing the patrons heard was 'THIEF' and 'He's got electronics!' I knew then it was time to turn myself over to the Walmart Police Department, whomever they might be. I felt I was left with limited choices. I was going to walk back into the store of my own accord, be tackled by the Good Samaritan shoppers or be dragged back in by the soon charging team of the Walmart Militia men. Did I fail to mention that Tony had reentered the store quickly? Yes indeed. He was falling back to fortify troop support. I felt it was in my best interest to go back inside and throw myself at the mercy of the Walmart Court. As I entered of course EVERY eye was on me and, you guessed it, the security system announced my arrival. After some looking I found Tony and diplomatically but firmly insisted on speaking with the manager. I was not leaving until I did and Tony walked away, returning about five minutes later with a manager in tow. JP was his name, according the the tag dangling from his neck. I asked JP if we could discuss my concern in a private area and he shrugged his shoulders but agreed. I was marched to the other end of the store where we had to pass by yet another greeter and, of course, another security system. You know where this is going don't you? BEEP, BEEP - Criminal Alert - Criminal Alert! Shoplifter approaching...stop em, drop em and roll'em for his receipt! By this time my humility had been stripped to the point that all I had to offer was a sheepish look. The greeter at this set of doors gave me that deep stare that says, 'We got you, you shoplifting cad! Three Walmart cheers for JP!' Once inside JP's office I gave him a brief rundown of what had transpired. Without provocation he told me that he'd spoken to Tony and Tony admitted calling me a thief and said, 'he shouldn't have done that.' No kidding! I informed JP that I had no choice but to return to the store for several reasons and I articulated them in this order. 1. I had openly, loudly and very publicly been called a thief by his staff. 2. Walmart shoppers were eyeing me up for the kill. 3. Tony returned to the inside of the store quickly, my perception being that he was going to get reinforcements. 4. I feared that even if I did make a 'clean escape' from the parking lot I very well could have been stoped down the road by police and detained further. 5. My professional position is high profile and I'm very recognized in the community. Being tagged in public by Walmart staff as a thief (if the wrong person saw the incident) would potentially be very damaging to my career. I had absolutely no choice. Walmart won! My dignity removed, my options limited, I had to submit. Never mind that I paid for my merchandise. Forget that once an item is paid for the property is 100% the buyers property, Walmart still would not let me out the door without a fight. I informed him in no uncertain terms how very upset I was. I was forced by Walmart to now clear my name as best I could. Interrogate me, strip search me, do what you must in order to document that I was in fact NOT a thief. JP told me that their security system is often 'set off by credit cards in a wallet.' My response was, you're kidding me aren't you? You're stopping people when your secrity system sounds off and you KNOW that it malfunctions? 'Well' he said, 'it does catch shoplifters.' I asked him this question. Taking into account all the times your security system beeps, what percentage of shoppers are found to have merchandise they have not paid for. 'Forty percent' was his immediate retort. A figure that I am certain he fabricated but non-the-less I ran with it. So assuming Walmart stops 100 people and 40 of them have products in their cart that have not been paid for, 60 of those 100 people are honest people being harassed, humiliated and detained based solely on the fact that their security system is beeping. That's absolutely outrageous! After telling him that I though it was rediculous that credit cards were the cause of my setting off their system he directed me to walk through the security system without my merchandise. I complied and of course, no beeps. JP asked me to produce a receipt and inspected my purchse. 'Yup' he claimed, 'it's all there!' I was impressed with his ability to match words on a receipt with actual products. 'It had to be the DVD player' he said. 'The sensor must not have been deactivated.' He looked for the sensor on the outside of the box and in an apparent epiphany blurted, 'oh yeah, they put them on the inside of the box now. That can't be deactivated.' Walmart is selling products that are sold with sensors on the inside of the box. Without opening the box the cashier cannot deactivate the sensor and still Walmart sells products they KNOW will set off the security system. Why? It's quite simple. They are dumbing down the American shopper to the point that most people honestly believe they are obligated to stop when the machine is beeping. One of my coworkers actually told me they had 'no idea' they didn't have to stop when the alarm went off. They thought they'd 'get in trouble' if they didn't immediately comply with Walmart staff. This seemed an unbelievable statement to me but actually, Walmart makes CERTAIN you get in trouble if you don't stop! How did our society get this beaten down? After obtaining a security clearance from JP I felt as though I might qualify to work in Area 51. You know, hang out with the guys that take apart fallen UFOs and dissect deceased aliens and all that. But instead, I set my sights to the lofty goal of just getting off Walmart property. I was now very late for my daughter's birthday party. I was released with my merchandise but Walmart still owes me. I want what THEY stole from me. Dignity, reputation and time for starters. Just before leaving I asked JP if he was going to create some type of report outlining the incident. 'Yeah, if you want me to' he blurted. JP, if you're reading this, I don't care if you make a report but I think your corporate office will wish you had. I think it's in YOUR better interest to get YOUR version on paper because mine is, and it's going to be examined by an attorney. I found this web site, Ripoff Report, while researching what it takes to sue the Walmart empire. From what I can tell, it's not easy. I like the fact that Walmart likes thinks they can intimidate when it comes to filing a legal claim. It makes the process much more challenging and you know what they say, if it were easy everyone would do it. I may not make a huge punitive dent in Walmart's wallet but when the dust settles they will know that THIS American is tired of their antics. I wonder if Walmart's policy is 'MADE IN CHINA!'
lilo lopez May 29, 2011
poor customer service
I took a prescription to the walmart pharmacy, the attendance in the pharmacy told me that it was going to take a long time, then he said that i had a bad lock because they didn'.t have the medication. I went to k-MART they order the medications for me and I have them the next day.The people are not helpful and the customer service is very poor, They always have long lines and take forever for a person to get their medications.

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