I have shopped at walmart, both store and website regularly. Normally very accommodating. This time I purchased a step2 Play Up Gym Swing Set for my grand babies, at a cost of $399.97. Within 2 days of pickup, we went almost immediately to get it...had we waited and discovered our problem, we could have left it for them to return without taking it. However we did pick it up, only to discover it was on sale at toysrus for $100.00 less. When I emailed walmart.com about the difference in price, they said they do not match prices..., I pointed out to them that I see the commercial on tv almost everyday telling how they "match it", in regard to prices. I have sent multiple emails including mentioning that at the bottom of the the ads on tv, it says clearly "walmart.com"...this is so frustrating as walmart was a major contributor to my frequent shopping. Very hard to say, "I will never deal with them again". I get more aggravated each time I see those commercials.
Any suggestions, this is pretty new to me as I said, I always felt walmart did well by me over the years.
Thanks, I feel better already, just venting. My grandson absolutely loves the playset, so I have that priceless joy.
Again thanks

On March 16, 2011 I was shopping online for wooden swing sets for my son’s 4th birthday. I found the Adventure Play Sets Columbia Wooden Swing Set on Walmart.com for $399. I was excited about the price, and the free site to store shipping was an added bonus. I shared my findings with two of my coworkers (who will gladly provide written statements), and I also took a picture on my cell phone and sent it to my husband. My husband and I discussed the swing set for a couple of days, but finally reached the decision to purchase it. When I went back online, the swing set was out of stock but still priced at $399. Since the set was only available online (not in stores), I monitored the website almost daily for a couple of weeks for the set to become available again. Finally, on the morning of Monday, April 11, 2011, the set was once again available and I ordered it immediately. Later that day, I went back to the website to check the status of my order and I noticed that the swing set was out of stock again. The status of my order was “in process” but the payment had been made so I assumed I was lucky enough to get one of the limited amounts while they were available.
On Tuesday, April 12th, I checked the status of my order again hoping for a better estimated time of arrival so that I could start planning my son’s birthday party. I was absolutely shocked to see that WalMart.com had changed my order, and that they were shipping a swing set that I did NOT order. I was even more shocked when I found the posting for the swing set that I did order, still out of stock but with an increase in price to $499! I immediately contacted Customer Service via email and instructed them to cancel my order and to refund my money. I took the time later that day to send another detailed email to [email protected]. The response that I received to both of those messages was a generic return policy. I responded to those messages informing them that I was going to file complaints with the BBB and with any blog that would listen, in hopes that such a response would force Walmart.com to address the real situation. They responded and apologized that the swing set in my order was not the swing set that I “preferred.” I believe that Walmart.com baited me with the swing set that I wanted, and once they received my money they switched my order to a less popular swing set that I did not want. Now, I have to wait for a swing set that I did NOT order to arrive before my money will be refunded. Then, I believe that they decided that since this set was so popular, they were going to increase the price.
I am including a photo of the swing set that I ordered, being offered on www.bargainsaddict.com through Walmart.com for $399. This ad was posted on 4/10/2011. This is the swing set that I watched for a few weeks and eventually purchased, but it’s not the swing set that Walmart.com is sending to me.
On 4/13/2011 at 5:59am MST, Walmart.com Customer Service guaranteed that I would receive a phone call within one business day to help resolve this issue. It has been 24 plus hours without any contact.

Ordered product site-to-store. Item not delivered by due date. Cancelled order. Money returned. Told to re-order item. Problem with re-order. Re-order cancelled. Still waiting for credit. Three weeks later walmart.com reverses the original credit to my account. Now I'm out two charges and still have no product. Customer service is useless - they are putting through all kinds of transactions to my card to correct the situation but it just becomes more and more complicated. Bottom line: I'm out double charges for product never received. Buyer beware - if walmart.com can't deliver a product, you can depend on spending hours on the phone and your money tied up for a month or more (I'm still waiting).

On December 10th of 2010, ordered two items from www.walmart.com to prep for holidays. Funds were deducted from my bank account next day after order placement. One of the items (Himalayan salt lamps) was delivered as agreed, by December 21, 2010. The other item (White spacesaver with cabinet) was not released by Walmart.com to Fedex for the delivery by 12.21.10 (label initiated on 12.13.10). Walmart.com did not offer any of explanations to the reasons why the item, paid by a customer, has to stay on their inventory. Had to go and purchase another Christmas gift, thinking why it would be beneficial for the seller to keep my funds and my purchase in their possession for such a long time. On December 20th, got lucky and spoke with one of Walmart Customer Service reps, who asked me to call next day to initiate "next" day delivery. Spent about one hour calling Walmart.com customer service next day and day after to learn that no one is going to pick up a call. Had to send a dozen emails through Walmart.com customer service online - Walmart billing dept. responded week after; seems my purchase is going to be delivered after 01/04/2011. As a concerned citizen, I would like to learn how walmart.com used my funds while keeping me waiting for my purchase for a month. Not sure if its legal. Do we have any regulations in place that might offer some protection to a customer?

I ordered a birthday present from Walmart and it was shipped with missing pieces. They finally offered to ship a replacement (too late for the birthday). However, when they sent it, it was a completely different item from what I ordered and I had to ship it back. I still have the first item with the missing pieces which now they say are no longer available. In addition, I keep getting emails saying that they are going to charge my credit card again for the replacement order which I have already returned. This nightmare has taken up hours of my time to straighten out and it still not resolved. No one you talk to on their customer service line seems capable of fixing. I will never order online from them again, it's just not worth it.