My Parents (above 70 years) bought a whirlpool air conditioner in 2009. When company engineers they came for installation they suggested them to sign for a service contract for three years. For one year there was no complaint but second year it started showing some issues, service center was contacted but no service. For past four days I spend with them and trying to reach customer service, surprisingly same response, they do pick up the phone but reply is same, some one will attend asap. I am very much surprised as I though Whirlpool is reputed company that is why I recommended my parents to sign service contract with the company so that they do not have to run around in case of any problem. I wanted to register this complaint and will be happy if any action is taken so that in future such organization should be promoted and faith of customer in service contract, etc should remain firm. I will also try to reach Whirlpool head quarters for this case as I am sure there may be many such sufferers int he country.