Whirlpool Cabrio washer is under warranty (7 months old). Stopped spinning, contacted Whirlpool who referred us to A & E Factory Service. They've been out twice in 8 days for the same problem w/out fixing it. Third appointment, which was confirmed and scheduled for between 1-5, they called at 1:50 ...said they didn't show an appt scheduled and wanted to know if I had the part, which I had already confirmed w/them the day before. While talking w/this moron, another person from A & E called and left a message that they couldn't make the appt and wanted to reschedule. Contacted Whirlpool and shared this wonderful service they're contracting with...ruining the reputation of Whirlpool. Lots of complaints on the company on the internet.