I bought a convection oven/range at Lowes on 5/3/2010. Less than one year later, it will not heat up well - just suddenly started not heating. I called customer service, and got a supervisor. this supervisor told me that I had purchased it in March 2010, and it was not covered under warranty, and that I would have to pay them to repair it. I explained that I knew that it was purchased in May, but he insinuated again that I must be a liar. I asked why should I buy Whirlpool instead of a cheap off-brand, if they don't stand behind their name. His answer was that he doesn't need customers like me. I was told to have Lowes send a copy of the receipt to him - so I hung up, called Lowes, and did just that, showing that it was still under warranty. I have bought lots of Whirlpool products over the years, but no more. Since they don't need me as a customer, I won't be one. I will not buy Whirlpool again, and will let everyone I come in contact with know that they do not care about standing behind their brand. Buy Whirlpool at your own peril - they don't care about you once they get your cash. They certainly don't care about their brandname.