First ...Dont buy a water heater from Lowes! Second...Dont Buy a WHIRLPOOL...As a matter of fact dont buy anything from WHIRLPOOL!!! I have been fighting with WHIRLPOOL now for almost 3 yrs...Not only am i out over 500$ ...I DONT HAVE HOT WATER!..They have "technicians" that are rude and ignorant..that try to diagnose the problem over the phone and if they dont get it right then your out of luck until the next time u get fed up enough to call back and argue with a bunch of morons over the phone for another hour! SO...after argueing with these "TECHNICIANS".. they still give you another number that u have to call to get the REAL technicians to come out and look at it...and they give you a 4 hour time span that they will be out...so if you work 8 to 10 hrs a day you can never make your appt... I tried to get them to just take it back but they will only give you a replacement and thats only if they deem it to be out of commission...So basically you live with out hot water or u buy a new 1...NOT WHIRLPOOL!!!