bought whirlpool gold GX5SHDXVD 3/31/10 total cost $1, 259.10 at Lowes. Refrigerator fridge and freezer quit working 4/27 /11. Called lowes were told to deal with whirlpool since 12 mos warranty had just expired but companies may honor warranty since within 30 days of expiration. Whirlpool took details said it would take 48 business hrs to get response, since it was a thursday said if we didnt hear back by monday 5pm to call back. No response. My husband called tuesday morning and was told they had no record of previous call and we were now past the 30 day grace period so we were out of luck. Called an 'authorised ' repair person listing Whirlpool as a manufacturer they were authorised to work on. Cost $346.12 for repair, 'replaced retrofit upgrade relay cap control' 6/8/11 same problem, repair man came back out says compressor grounded out -its completely shot.According to whirlpool the repair company is not actually authorised to repair whirlpool even though they list in phone book they are according to whirlpool only four such companies in area. So we are out of luck we could have chosen to buy extended warranty and did not so not their problem.In the mean time we have a 100 degree heat index and no fridge.