We purchased membership to this company in Feb. '10. We have had nothing but customer services issues but most importantly, we've seen none of the savings promised during the sales presentation. We asked for a refund and were told to use the new fulfillment company and if we had the same customer service issues, they would "consider" giving us a refund in a year. They said that if we didn't like that, we could take them to court. Wow! What a way to stand by your product! So, we've tried the new fulfillment company. Still, the savings are no where what they presented during the sales presentation. Seriously, I can save more at the grocery store than they are going to save us on vacation. If you've had the same problems and are a member of Facebook, search for "Wholesale Travel Connection is a scam" and click "like". Share your experience. Hopefully, others can learn a lesson from our mistakes.