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buddyle2002
May 6, 2011
slow internet, not getting adveritised speed
I personal think that we should start civil lawsuits against windstream. Due to the speed that we paid for and not getting it behind the seen. For most of user that doesn't have any knowledge in computer and doesn't know what the speed are and got windstream took advantaged. For the last 5 years with windstream, i made numerous of calls to their service support desk to complain about my internet speed repeatedly and continue having same problem. The speed that I paid for is 6 meg...and barely get 3 meg, imaging how many people out there in the country experienced this for numerous years that they paid for without knowing it. This is a ripped off and nothing we can do about it by ourselves.
How is everyone feel when you come to Burgerking and paid for a whole whopper and they served you half of it repeatedly and not knowing it or can we even paid windstream half of the money for the full month of service, of course NOT. So why should we let this company take advantaged out of us, we work hard for our money.
If anyone willing help with this process, please give more feed back and respond back on this post and we will keep track of how many people that we can collect and I am sure if we find enough people that we can easily find a attorney will help us to follow through with this. Thank for reading this.
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Penguins63
April 27, 2011
BILLING
I called windstream billing because for the 2nd month in a row they did not give me my lifeline discount when I called I found out they claim I have a past due amount which is totally incorrect. The "past due " amount was a $50.00 rebate on the modem that I purchased. This is the most screwed up company!!! But Hazard KY has no other internet provider. It is a necessitity for me because I am mute.
I use it to talk and make phone calls and what was to have been a $49.99 bill has ended up a 90.00 bill. It seems there is no integerty in business.
A lousy company no wonder they will not allow any other company accross their lines if they were a good company they would not be afraid of competition.
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nobodyimportante
April 26, 2011
slow internet for 3 weeks now
Jimmy)winstream customer service) indicates that there is a "slow service issue" in my area of Georgia. This is the response I have been getting for 3 weeks now. I contracted with Windstream for 3 Mbps and am getting .2 to 1.2 Mbps download. What is going on slowstream?
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yancypup
April 17, 2011
Poor DSL
I have had Windstream DSL for almost three years. I pay for a 1.5meg service but I only get 200K download on a good day. I've talked to them over and over again and they refuse to fix the problem. This is the absolute worst company I've ever dealt with, they totally stonewall the customer. If there is a class action (and there should be), I want to be at the front of the line. I HATE this company!
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crystal4134
April 1, 2011
customer service
This company is rude and apparantly mentally challenged! I pay my bill through a bank draft but it seems like every oter month they charge me a fee saying they are unable to locate the account. After double checking at bank and I find they never submitted anything for payment, I call windstream and after a good 45 minute hold I am told they will retry. Well guess what they find the account that they couldnt find 3 days earlier. But they still charge me even though it isn't my fault. Then after going through bills, I see where 5 months ago they added an internet security pack which i didnt need or ask for, I was told it was a free trial and i refused at the time but it was still added, but I can not get it removed or credited. This company is a rip off so much that I have decided enough is enough and canceling service!!
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hotchas
March 30, 2011
DSL is as slow as dial-up
I read on the internet that DSL speed is over 100kps [http://compnetworking.about.com/od/dsldigitalsubscriberline/f/dslspeed.htm]. For a couple of years, their modem only gave me 25kps. Then, in Jan 2011, it dropped to the current slower rate of 11kps to 14kps. That is only 2x the speed of dial-up I used to have. When I contacted them, I ran through tests and told to contact them. Then, their tech man told me to pay more for faster internet. What an utter disappointment.
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jimwebb402
March 8, 2011
DSL Service
I pay $54 a month for internet and phone. My phone service is hardly used and never seems to be a problem. It's my internet service that is the joke. I pay extra for 6 megs of internet and I rarely get that. Here is a copy of my speed test http://www.speedtest.net/result/1189778568.png
I call in and they want to charge me $80 to say my computer is messed up. I repair PC's for a living and there is nothing wrong with it
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Reallysick&tiredofbeingrippedoff
March 5, 2011
Fees & Taxes
DO NOT SWITCH TO WINDSTREAM UNLESS YOUR CURRENT CARRIER ALSO CHARGES OUTRAGEOUS FEES & TAXES. I made the mistake of switching from Time Warner to Windstream & am now paying the price! They charge me $18.45 (keeps rising monthly) in taxes & fees on a $49.99 unlimited call plan for phone & internet which is ~37% in taxes & fees. With Time Warner, I had cable with HBO, internet & unlimited phone for $126.85 & only paid $8.57 in taxes & fees which is less than 7% in taxes & fees. Windstream says the government charges them more in taxes because they are primarily a phone company & charges Time Warner less because they are primarily a cable company. They are full of bologna & I'm stuck with them for now since I paid $50 for the modem & $64.90 for the install. What a bunch of crooks!!! They advertise their lower prices & tell you it's time to leave cable yet they make up bogus fees & taxes & get you there. They actually tax & fee you twice as they have two separate Windstream companies, one for local calls & another Windstream company for long distance calls.
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Melody Craig
March 2, 2011
Lost internet service
Lost internet 2 days ago.
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Wayne Gorsek
February 22, 2011
Poor internet service
Terrible internet service, half the speed of Time Warner. Terrible customer service. Avoid this provider.
Wayne Gorsek
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