I received my recent bill from Windstream and questioned why they are charging me $5.55 a month for long distance which includes taxes. The customer representative said they started charging me for this service in September of 2003. I asked to speak to a supervisor. The supervisor said it is up to the customer to notice and question these charges when the bill is received. The supervisor offered to issue a credit for 18 months of the $5.55 charge. I told the supervisor I want credited for each and every month they have been charging me. The supervisor said they will call me tomorrow, 5/20/2010. You would be real smart to look at your bill from Windstream and see if you are being charged for services you have not agreed to.

This is warn everyone out there - DO NOT FALL FOR WINDSTREAM S PACKAGE DEAL! I was talked into the package over the phone by a Windstream Customer Service rep. - She never mentioned there being a 2 or 3 year contract. I never delt with DISH NETWORK - The installation was set up by Windstream.

I cancelled my service with Windstream because I had nothing but Email, Internet speed problems and everytime it rained my satalight went out.

When I called Windstream to discontinue service, they said I would have to call Dish Network to discontinue, I told them that I didn't deal with Dish to get Satalight service and I didn't pay Dish, I paid them. Regardless, they put me on a three way call with Dish and I told them to disconnect. They started the CONTRACT blurb. I of course told them that I didn't make a contract with anyone. I am in limbo now - Can't get them to send me boxes to return the Satalight receivers and remotes - Windstream won't do anything. I have gotten two a bill from Windstream for Dish service for a month and a bill from Dish for 194.00 for 2 months service. I had the Satelite service discontined Aug. 13th and had paid my bill thru Aug. 18th. - I know

Dish will ruin my credit, but I don't know where to turn. I will probably try the Magistrate Court.

AS I SAID, DON'T FALL FOR THE WINDSTREAM BUNDLE PACKAGE DEAL.

Windstream is noe the local MONOPOLY giving customer "No Service" to my area. They will not provide DSL in my area because they said they won't run new lines to my area. Service has always been minimal. I am forced to have dial up . At this moment 36kbps. Never over 40! It is ridiculous! I have asked for 6 years now and the answer is always NO!!! Wind stream is a F-ing JOKE. With no alternative I am endlessly frustrated trying to get things done on dial up. It leaves me out of getting any real time information like You tube, up to the minute news etc. Is there anything that I can do to get them to provide service here?

This Company was paid in full and they refuse to remove from my credit bureaus as promised.

If I would have known they weren't going to keep their word I never would have rushed to pay it off. Please remove from my credit bureaus.
Thank You.

I am located in South Western Pennsylvania, southern Washington county. I bought Windstream DSL, 1.5 MB in December 2006. It worked fine till the end of 2007 and I started getting lots of disconnects.

From March 2008 every weekend, Friday, Saturday and Sunday, the DSL is down. I get sporadic success on Friday, sometime up sometimes down but EVERY Saturday starting around 10:00 - 10:30 AM the DSL would go down. It would reconnect but drop the connection every 2-5 minutes and it would take 3-10 minutes to reconnect. Usually it was fine by 8PM in the evening. Though the past 2 months I noted the problem still occurring after 11:00 PM.

I have the Speedstream 4200 modem. The connection is nothing unusual, its as simple as it gets. The DLS modem is connected to one computer via a Ethernet cable. The DSL plugs into the DLS side of the filer. One phone plugs into the phone side of the filter. The filter plugs into the phone jack.

Rebooting the modem did nothing. I have replaced the filters, 3 so far. I have tried the modem plugged directly into the wall jack. I have changed the phone cable four times. I have replaced the ethernet cable 4 times. None of this solved the problem.

Some techs have mentioned maybe it the electrical wiring in the house. well I have a UPS on my system. On Saturday morning at 9:45 I unplugged the UPS from the wall and ran it on battery. Sure enough at 10:15 the DSL dropped. Hmm maybe there is a problem with the battery?

When finally, after about a year of complaining they sent a tech out and he discovered that the modem was an “A12” version and the current one was the “A25” ok maybe this was the reason. The tech out confirmed that there was a strong signal and the cables and filter were fine or at least he was seeing a good signal when he was here. And the modem was relatively close for a good signal. I set up the modem on a Saturday morning but, as usual on the weekends, the authentication server was down. On Sunday afternoon I was able to finally authenticate the modem. Ok Sunday night it was fine. In fact I was thinking the old firmware was the real problem. The modem worked fine till Friday when it started going down again. So I suppose it wasn’t the modem at all. The new modem would at least display a message saying “We have detected that you do not have DSL connectivity to your Home Networking Modem. After configuration wait a while for DNS to refresh.” Or “Your Internet login needs to be verified before continuing. After configuration wait a while for DNS to refresh.” Either that or it would go into the Authenticate screen. Which is strange because I have already ran the authenticate procedure. It will not complete the authentication, however, it will freeze or the DSL will disconnect preventing anything from happening.

Its difficult for me to imagine replacing all the hardware and I still have the problem but ONLY Friday-Sunday. Windstream techs seem to think its my DSL filter that only works consistently Monday-Thursday then fails Friday-Sunday. Hmm I need to read the packaging more carefully to buy the filter that works the full week LOL.

WHAT is going on here? I think the problem is on Windstream’s end and doesn’t have anything to do with my equipment. One tech DID tell me they usually did maintenance on the weekends to not interrupt business users. Other ISPs do maintenance around 1AM to prevent interruptions so its most likely that SOMETHING is being done at Windsteam on the weekends.