Colonial Crossings of Williamsburg (VA) gave us a certificate as part of our purchase of a time share. We completed the certification in August 2008, for a flight from Dulles airport (DC) to Orange County airport(CA) in February 2009 and sent the required fee. Certs, in November 2008, sent us a request for additional monies due to a "history of cost of flights " between our requested destination and departure airports. I called because I felt this was totally bogus and was left on hold for 40 minutes with a woman coming on three times asking me to hold but never giving me adequate time to respond. Finally, after 35 minutes, she came on line, refused to give me her name and asked me what my call was in reference to. After another 5+minutes she connected me to "Priscilla" who gave me little information of use. We are cancelling our requests and want our money refunded but that will take more than four weeks.-----Rediculous