Because I paid for my son to use Wizard 101 on a monthly basis, unbeknownst to me my Amex information was saved and he was able to to 4 transactions, resulting in a total of $50 worth of "crowns". When I looked at my online credit card billing statement I contacted Amex immediately. KingsIsle finally emailed me back, as they DON'T take phone calls or do any type of phone correspondence, 3 days later!! Several days worth of condescending and "holier than thou" emails later. They banned my son's Wizard 101 account and refunded my money. So yes, I'm an unusual story where they DID refund my money. Maybe because I'm related to more attorneys than I care to talk about, maybe because Amex got involved or maybe because I vowed to cost them more time and money than doing this to hard-working parents would ever be worth. Yes, I punished my son and realize most of the reason this happened is because I was stupid enough to trust my credit card info to THIS company. All I expected them to do was to be just and fair in crediting my account to some degree and assure me this wouldn't happen in the future. THAT simple idea is too much to expect from this company and I owe it to ever parent out there...DO NOT TRUST THIS COMPANY WITH YOUR CREDIT CARD INFO!!! YOU WILL REGRET IT!!