I placed an order for a free trial for an electronic smoke free cigarette on March 7, 2010. I received the product on March 14, 2010. My checking account was charged $150.00 on March 17.2010. I called customer service to complain and a man named John told me they automatically charge your account 10 days after the order is placed. I ask what kind of free trial is that. No where on the ad did I see you would charge me $150.00 now was any notification on the packing slip. I told John I wanted to return the product and I want a refund on my account.
He said I must have it back to them by Friday. This is Wednesday. So, I sent it back at a cost of $47.76 to get delivery confirmation. Oh, by the way when I told him I wanted to return the product he said he had to confirm that I was eligible.
This company is a big time rip off and consumers should be made aware of their bad business practices.