Wow, I'm so glad I found this site. Cbeyond (what?)... that their a joke, that the customer service department doesn't give a dam about there current customers. Clearing stated in there "WELCOME TO CBEYOND HANDY DANDY GET STARTED BOOK" We have had nothing but trouble with this company. There sales reps, from each state, promise you the moon, stars and everything in between. "with is package we will save you hundreds of $". No...it should have been we will loose you hundreds of $. I'm an office manager for a very busy chiropractic office, the day of installation, should have been a red flag. It took 4 installers to install 1.. just 1 box 6 hrs. oh.. that includes their constant stopping for smoke breaks out in the parking lot and oh.. did I mention, no parts...what installer does not carry back up parts. uhmmm. Gr8!, 6 long hours later we are now installed. Yah..right.. NO...up and running time 5 minutes if that.. NO PHONE SERVICE FOR A WEEK AND A HALF. (RED FLAG 2) No phones, No appts. No $$$$$$. They day we were installed I called back AT&T for a cry for help.. They said that they would get our phone lines ported out today, and restart business with them as soon as WONDERFUL CBEYOND would release our #s. Oh.. did I mention that Cbeyond requires 4 lines to be on there plan, well we have had the same 3 lines for the past 22yrs. So the installed a 4th line "at no cost to us" so they could put us on there plan properly. Oh, by the way... there is a little hidden cost of $80.00 for a 4th line. (RED FLAG 3). still after 2 1/2 months, CBEYOND will not release the 4th #, we did want, ask for, or need. We have refused to pay our supposed 1576.00 bill, so guess what, they shut our phone lines down. So again (RED FLAG4), they want us to pay a "good faith" payment to restore our lines. OMG...Are they kidding me. I refuse to pay one dime to them. They stated that we used there business, ok... but, do we have a choice they don't want to release the 4th line. So that holds up the rest of the lines being ported over. Nice going with your gr8 customer service!!! So, today we sit loosing business with no phones once again. I have made several attempts to contact the VP, only to hear he hires people to take care of these kinds of problems...Yep, they have done gr8 for you MR. VP... Lets see who comes to court for you next. This is not the american way of doing business. And I don't wish bad on anyone, but step up to the plate, handle these situations like a MAN.